File not available

[fredrikh57762651]

Trying to upload video files from my camera roll on my phone, but Adobe Clip keeps saying that they are not available and that I have to download them to my camera roll (where they already are - not in the cloud). Tried taking a picture as well in Clip and got the same message.

[Sheena Kaul]

Hi Fredrick,

That's strange!

What file type are the images? Have you tried to uninstall and reinstall the app?

Please be sure to save your work before uninstalling.

Regards,

Sheena

[Sheena Kaul · Accepted solution]

Hi Fredrick,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena