If you are referring to occasional blank screens and
mismatched mouse movements, I'll say it's a common issue. Sometimes
it happens with desktop applications but most frequently you see it
when recording things that are web based.
Here's why. Captivate is running on your desktop. Very
quickly. You click a link on the page, Captivate senses the click
and poof! It captures the screen. But think about what happens when
you click that link. Most often, it sends a command to the server,
the server has to process the command and fetch the data or page,
then send it back to the PC. This all may happen pretty quickly for
us, but Captivate runs so quickly that it captures the blank page
sometimes before it populates with what the server sent.
In cases like these, where you know from experience that
Captivate may miss things, it's best to supplement what you are
automatically capturing with presses of the Print Screen key.
Essentially you are instructing Captivate and saying "I'm not sure
you got that one, so take another picture". If you end up with too
many, just toss out what isn't needed once you are done. It's a
whole lot easier to do that than it is to grab something that was