5 Replies Latest reply on Sep 5, 2018 5:54 PM by Parallelbear

    Can't Import Mp4

    Parallelbear

      I took some videos on an 4k action camera. When I try to import it, it will give me only one audio file. When I import that into the sequence, a new black box opens up in the media area. It is a regular mp4 video, but the preview is a black screen. When I try to drag it in, it shows me a gray line through the finger Icon. I cant import it. The V1 layer is selected. Please Help

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        • 1. Re: Can't Import Mp4
          juanmario Level 4

          Hi.

          You can try this:

          Go to Edit> Preferences> Media and remove the checkbox before the element: enable Intel h.264 decoding (requires reboot) or (12.1.2) Enable hardware accelerated decoding.

           

          Next, close Premiere and proceed to delete the cache folders; Look at the link for instructions, and verify the path in the program preferences:

          https://forums.adobe.com/thread/2152942

           

          Start Premiere and import the files again.

          • 2. Re: Can't Import Mp4
            Parallelbear Level 1

            Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!hank you!Thank you!Thank you!Thank you!Thank you! YEEEEESSSS!!!

            • 3. Re: Can't Import Mp4
              Parallelbear Level 1

              Now that I've done this, I have lots and lots of lag. I found out it happened because I deleted all my cache files. Please help.

              • 4. Re: Can't Import Mp4
                juanmario Level 4

                Cleaning cache folders is a common practice of cleaning, when opening the project Premiere must conform again the necessary files.

                Remember that making the files takes time, if you hurry the program cuts the process.

                And re-enable Intel decoding.

                • 5. Re: Can't Import Mp4
                  Parallelbear Level 1

                  still not working. let it conform, still isnt working. tried re-enabling it, still doesn't work.