Adobe Draw keeps crashing and erasing current project

[rebeccaw21195]

Hi,

Adobe Draw keeps crashing while I am using the app and it deletes the project I am currently working on. It has happened twice now and it is super frustrating!! When I open the app back up, the “project“ is there but the picture is blank and translucent.

Is there any any way to retrieve those images and prevent this from happening? Otherwise I will need to stop using this. Thank you!

Here is my info:

App Version: 3.5.1

OS Version: 7.1.1

Brand: google

Device Model: coral

Device Name: R68-10718.88.2 release-keys

Manufacturer: google

Available Memory: 2.6 GB

Total Memory: 3.74 GB

Free Disk Space: 20.54 GB

Total Disk Space: 23.84 GB

Locale: en_US

Screen Resolution: 1366x720

ABIs: [x86, armeabi-v7a, armeabi]
GPU: Mesa DRI Intel(R) HD Graphics 500 (Broxton 2x6)
Adobe ID: RTU4OTU3NTE1QjhEQUZBQTBBNDk1RUQyQEFkb2JlSUQ=

[Sheena Kaul]

Hi Rebecca,

I apologize for responding so late.

Are you still facing this issue? Is the crash happening at a specific point or while using a specific tool?

Regards,

Sheena