I've been having an issue where Acrobat will not open any documents. The app indicates that it is open, but no windows or anything appear. It does not matter if I try double-clicking on a PDF, right-clicking to open, or open Acrobat, and then go to file > open. Nothing happens in any of these scenarios.
For reference, I am on a Mac, running Sierra 10.12.6. CC is on version 220.127.116.114
All my CC apps are updated to current releases.
I tried uninstalling and re-installing Acrobat with no luck.
Has anyone else had this issue and resolved it?
This has been going on for a couple weeks now, and it is negatively impacting my workflow greatly.
We're sorry for the trouble you had with Acrobat Pro, please sign out from Acrobat, reboot the machine. Launch Acrobat and sign back in, then try opening few PDF files from Window menu of Acrobat -> Cascade -> Tile and see if that brings up the PDFs.
You can also refer and try the suggestions from the following Adobe article Can't open PDF
Reset the Acrobat's Preferences once and reboot the machine, to reset the Preferences, refer to the article How to reset Acrobat Preference settings to default.
If the issue persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reboot the machine and install Acrobat back from Download Adobe Acrobat DC (Continuous) for Enterprise or VIP licenses
If you still experience any issue, please contact the Acrobat technical support team as you are subscribed to the Creative Cloud Team subscription to schedule a remote session so that they can investigate more and assist you in a better manner Contact Customer Care https://helpx.adobe.com/in/contact.html
Let us know how it goes and share your observation.