I can't open pdf file in Adobe Acrobat XI and Acrobat DC due to the error popup showing ADOBE HAS STOPPED WORKING due to error:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 18.104.22.1689
Application Timestamp: 505fd19e
Fault Module Name: bit4upki-store.dll
Fault Module Version: 22.214.171.124
Fault Module Timestamp: 573dd6af
Exception Offset: 0000d2d4
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: f562
Additional Information 2: f562a18c12dc342c0c398c34094be572
Additional Information 3: feec
Additional Information 4: feec19392785c59f977709db605c2bad
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As per the issue description mentioned above, you are unable to open a pdf file in Acrobat, is that correct?
Please try following troubleshooting steps:
1- Try rebooting the machine once if you haven't already and check if that helps.
2- If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.
3- If issue still persists, try the steps given in this link: Can't open PDF
Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC
Let us know if you need any help.