1 Reply Latest reply on Sep 7, 2018 3:20 AM by Adorobat

    adobe acrobat has stopped working due to Error: BEX

    malkits7421792

      I can't open pdf file in Adobe Acrobat XI and Acrobat DC due to the error popup showing ADOBE HAS STOPPED WORKING due to error:

       

      Problem signature:

        Problem Event Name: BEX

        Application Name: AcroRd32.exe

        Application Version: 11.0.0.379

        Application Timestamp: 505fd19e

        Fault Module Name: bit4upki-store.dll

        Fault Module Version: 1.4.5.4

        Fault Module Timestamp: 573dd6af

        Exception Offset: 0000d2d4

        Exception Code: c000000d

        Exception Data: 00000000

        OS Version: 6.1.7601.2.1.0.256.48

        Locale ID: 1033

        Additional Information 1: f562

        Additional Information 2: f562a18c12dc342c0c398c34094be572

        Additional Information 3: feec

        Additional Information 4: feec19392785c59f977709db605c2bad

       

       

      Read our privacy statement online:

        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

       

       

      If the online privacy statement is not available, please read our privacy statement offline:

        C:\Windows\system32\en-US\erofflps.txt

        • 1. Re: adobe acrobat has stopped working due to Error: BEX
          Adorobat Adobe Employee

          Hi malkits,

           

          As per the issue description mentioned above, you are unable to open a pdf file in Acrobat, is that correct?

           

          Please try following troubleshooting steps:

          1- Try rebooting the machine once if you haven't already and check if that helps.

          2-  If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.

          3- If issue still persists, try the steps given in this link: Can't open PDF

           

          Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

           

           

          Let us know if you need any help.

          Shivam

          1 person found this helpful