2 Replies Latest reply on Sep 7, 2018 8:41 AM by Sumeet Kumar Choubey

    Premiere CC 2018 Keeps Crashing

    agodwin115436

      I just got a new laptop. Lenovo Legion y530

       

      Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)

      Installed Physical Memory (RAM) 16.0 GB

      NVIDIA GeForce GTX 1050 Ti & Intel(R) UHD Graphics 630

      Also running a 1TB HDD 7200 RPM with Intel Optane

       

      All other CC Apps work fine.

       

      PLEASE HELP!!

       

      CRASH REPORT DETAILS:

      <?xml version="1.0"?>
      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport serviceVersion="1.6.4" clientVersion="1.6.4" applicationName="Premiere Pro" applicationVersion="12.1.2" build="69">
      <time year="2018" month="9" day="7" hour="8" minute="29" second="12"/>
      <user guid="4828e3f4-db78-45c2-9bc6-42612c8084fe"/>
      <system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16257" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz"/>
      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x0000000000000000">

       

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