4 Replies Latest reply on Oct 2, 2018 2:05 PM by Helmholz Watson

    Premier Pro CC Crashing when Color Editing

    titusw68960461 Level 1

      Premier pro shuts down without any notification error as soon as I click on the colour editing tab.

       

      This started happening 12hrs back, I reinstalled but its still the same.
      Can't edit!

       

      Help!

        • 1. Re: Premier Pro CC Crashing when Color Editing
          R Neil Haugen Adobe Community Professional & MVP

          First, try going to the Window/Workspaces menu and click the Color menu, the reset to save layout.

           

          If that doesn't work, trash your preferences on restarting. The prefs are NOT removed in a standard uninstall.

           

          There's a FAQ on trashing or deleting preferences.

           

          Neil

          1 person found this helpful
          • 2. Re: Premier Pro CC Crashing when Color Editing
            titusw68960461 Level 1

            That worked!
            Thanks a lot.

            • 3. Re: Premier Pro CC Crashing when Color Editing
              R Neil Haugen Adobe Community Professional & MVP

              Just glad to get someone going again. The work must get delivered  ....

               

              Neil

              • 4. Re: Premier Pro CC Crashing when Color Editing
                Helmholz Watson

                FYI I have very new, high-performance HP Omen

                 

                In the past two weeks I have experienced the following with Premiere Pro:

                 

                -- the creative cloud desktop app would not load... had to uninstall and reinstall

                -- All of a sudden, the audio in my project stopped working. I somehow stumbled across the previous version of Premiere Pro, so I installed that. The audio started working again.

                -- Then PP would crash when I selected the color tab. I then installed the latest version. That didn't work.

                -- I checked to see if my windows 10 was updated it was. On a forum a person suggested that I needed to trash my preferences, ran a search on how to do that, it worked!

                -- That lasted a few days... and then this morning the videos refused to reload, I shutdown my computer and rebooted my project, still wouldn't open videos.

                -- trashed my preferences again... it worked!!! However, according to my performance monitor, PP was sucking up 15/16 gb of RAM when it would usually only use 8/16 gb of Ram. Had to reboot two more times for the RAM to reset to its normal level. Had to be patient for the program to load media each time.

                -- An hour later the scrubbing function -- both in the project and source monitor -- was locked for the files in a particular folder, but not for other folders... rebooted again... same problem... grabbed the original files and put them in a new folder... it worked.

                -- An hour after that, I clicked on the color tab again, PP froze and then crashed.

                 

                On the forum, there are a few posts about crashing, but not this severe. I am also surprised that ideas on how to fix these issues are not organized better when you search for the problem. I also understand that Adobe has to watch expenses to make a profit, so I know you can't just chat with a technician whenever you want, but perhaps as part of their service (maybe charge an extra dollar per month for one question), you can chat with someone who can direct you to the solution faster...

                 

                I am very frustrated right now... I am certain the problem is with PP, not my computer.