1 Reply Latest reply on Sep 10, 2018 8:14 AM by EvilBugQueen1

    Lower Thirds not downloading

    christophern2016 Level 1

      I just purchased a lower thirds through Premiere Pro. I received an email from Adobe saying my purchase went through, and I got a notification from my bank that the charge went through, but when I drag the lower thirds thumbnail onto my timeline it just sits there on the "loading motion graphics" window at 0% forever. I can't even cancel the download without it freezing Premiere and me having to force quit. I've clicked the download/cloud icon but that doesn't seem to achieve anything either.

       

      I've purchased Adobe stock before with no issue so I don't know what I can do to resolve this. Has anyone experienced this? Adobe doesn't even give direct contact options so I'm at a loss on how to fix this. I'm on a 24 hour edit window and really panicking that I won't be able to complete this on time because Premiere isn't working how it's supposed to.