8 Replies Latest reply on Sep 17, 2018 1:01 PM by gary_sc

    Why do both Photoshop and Lightroom crash as soon as I open a RAW file?

    astrid's gran Level 1

      My camera is on the list of supported models for Adobe Camera Raw but both Lightroom and Photoshop crash as soon as I attempt to open a Raw file. I have tried the "repair" option on uninstall to no effect and have also uninstalled those elements of the Creative Cloud and re-installed them. Unfortunately it does not seem possible to delete and re-install ACR. I have sent endless crash reports to Adobe but received no return communication. 

       

      This has all only started since upgrading Creative Cloud recently. Help!!

       

      Sarah