At the beginning you say you are creating two separate outputs for US and UK users. There you are using a build expression to exclude certain content so that each user only see what is relevant to their country. No DCF is used.
For Support you would not exclude any content so no build expression, just filtering.
I am wondering if you are creating these outputs from one layout in the Output pod? If you are, the way to go would be to create two duplicates. Right click the layout to do that.
In one you have an expression to exclude US content, in the second you have an expression to exclude UK content and in the third you set up filtering.
Does that solve the problem?
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Oh yes that does help, thank you. I was concerned that if I set up filtering in one output then it would appear in all outputs. But if you can choose different (or no) filtering per output then that's perfect!
I must confess I am getting very confused over the difference between outputs and layouts after reading the documentation. My understanding was that the output determines the types of files that are produced (webhelp, html5 etc) and the layout determines the look n feel of the content (blue search bar, orange text). But the terms seem to be used interchangeably in some of the Adobe tutorials so now I'm not sure...
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Yeah, there has been a bit of a mess with terminology.
Originally for webhelp there were skins, which controlled colours, toolbar buttons, etc. Then for HTML5 they called them "screen layouts". I continued to think of the screen layouts as '"skins". Or maybe "themes".
Then there was the Single Source Layout pod where you configured which bits of your project you want to include in your output, such as the "skin" to use, search configuration, start page and publish location. This has been renamed to Output pod, which makes more sense to me.