4 Replies Latest reply on Nov 9, 2018 4:42 AM by Adorobat

    Adobe Acrobat Pro DC won't open on Win10 current desktop

    davids92969621 Level 1

      While running multiple desktops on Win10, opening a new .pdf file will do so in the desktop where Acrobat is currently open and if that was on a different desktop then you are shifted to that desktop instead of a new instance opening on the desktop you are currently at.  Is there a way to configure Acrobat not to do this?  I want to stay on the desktop I am currently on.

        • 1. Re: Adobe Acrobat Pro DC won't open on Win10 current desktop
          Adorobat Adobe Employee

          Hi davids,

           

          As per the issue description mentioned above,  you want Acrobat to open a new tab on the same machine on which Acrobat is currently open instead of opening it on another monitor, is that correct?

           

          Please try troubleshooting steps given in the following forum threads discussing the similar issue:

          Adobe Reader DC opens on the wrong screen

          How open Adobe Reader 9 in second monitor by default? [Locked]

           

           

          Let us know if you need any help.

          Shivam

          2 people found this helpful
          • 2. Re: Adobe Acrobat Pro DC won't open on Win10 current desktop
            davids92969621 Level 1

            No, that is not the issue at all.

             

             

            In Windows 10 you can have multiple desktops configured.  Ex:  I have three desktops created.  Adobe Acrobat Pro DC is open on desktop #1.  I move to desktop #3, when I go to open a .pdf file Acrobat opens it in the instance on Desktop #1 and moves me to desktop #1 at the same time.  Very frustrating.  I would like acrobat to recognize that I want a new instance of acrobat opened on the current desktop.

             

            -David

            1 person found this helpful
            • 3. Re: Adobe Acrobat Pro DC won't open on Win10 current desktop
              drewbern

              I have the same issue. No other applications I've used have this problem. It is indeed very frustrating. It is not at all related to having a main monitor and second monitor. Can Adobe please look into this?

              It's really very simple to recreate the issue to see for yourself. Just swipe up using 3 fingers on the track pad, add another "desktop" workspace to your desktop instances, and try opening a pdf file using acrobat in separate desktop workspaces. As no other app has this problem (Chrome, Word, File Explorer, Edge, etc), I'd expect Adobe to have done something about this by now. Can you please provide an update as to whether you understand what the problem is or not? Adorobat

              • 4. Re: Adobe Acrobat Pro DC won't open on Win10 current desktop
                Adorobat Adobe Employee

                Hi David, Drewbern,

                 

                Sorry for not understanding the issue previously. I tried replicating the issue on a Win10 machine and the behavior you described above is replicable. As per my understanding, this behavior is controlled by the operating system as I tried with other applications as well- MS Word/Excel for ex. and they exhibit the same behavior. It opens the file (in the desktop) where the application is currently running.

                As the issue seems to be related to the operating system,  you may share your feedback with the team using the following link: Feature Request/Bug Report Form

                 

                -Shivam

                1 person found this helpful