8 Replies Latest reply on Sep 16, 2018 7:01 AM by jonathani76621527

    MP4 will play sound but no video in Adobe Premiere Pro CC 2018

    jonathani76621527 Level 1

      Hey All,

       

      I am constantly editing videos for work but over the past week all of a sudden when I import an MP4 into Adobe Premiere Pro CC 2018 I am only able to hear the audio but can not see the video any longer.  Anybody else have this issue?  I have uninstalled and reinstalled the program, I have even reinstalled earlier versions with the same results.  Any help would be great.  I have attached an image showing the MP4 File but no image showing.2018-09-14_19-20-34.png

        • 1. Re: MP4 will play sound but no video in Adobe Premiere Pro CC 2018
          Ann Bens Adobe Community Professional & MVP

          What is the origin of this mp4.

          Post screenshot of clip in Mediainfo in treeview

          MediaInfo

          • 2. Re: MP4 will play sound but no video in Adobe Premiere Pro CC 2018
            juanmario Level 4

            You lack the program monitor and probably also the origin, you must have windows 10, or I'm wrong ?.

             

            You will not fix it by installing and uninstalling the program.

             

            Press the windos + X key, device manager, screen adapters, and uninstall the graphics drivers, then reboot the PC, windows have to reinstall them, in case you do not, you do it manually, and tell us if you fix , or not.

            • 4. Re: MP4 will play sound but no video in Adobe Premiere Pro CC 2018
              jonathani76621527 Level 1

              Also, yes I have Windows 10... this is a brand new issue.  The last video I was able to complete was on Wednesday.  Not sure if Windows did an update or not.

              • 5. Re: MP4 will play sound but no video in Adobe Premiere Pro CC 2018
                Ann Bens Adobe Community Professional & MVP

                You need to run the file through Handbrake and make it Constant Framerate, then bring it into Premiere.

                HandBrake

                • 6. Re: MP4 will play sound but no video in Adobe Premiere Pro CC 2018
                  jonathani76621527 Level 1

                  Will I need to do this for all videos?  Here is a video I was just able to complete rather recently but now it will not display at all.

                   

                  General

                  Complete name                            : C:\Users\jimpe\Dropbox (Fantasy Alarm)\Brandon Marianne Lee\Deep Cuts\9.8.18 Deep Cuts.mp4

                  Format                                   : MPEG-4

                  Format profile                           : Base Media / Version 2

                  Codec ID                                 : mp42 (mp41/mp42/isom)

                  File size                                : 232 MiB

                  Duration                                 : 3 min 55 s

                  Overall bit rate mode                    : Variable

                  Overall bit rate                         : 8 260 kb/s

                  Movie name                               : 9.8.18 Deep Cuts

                  Movie_More                               : This video is about My Movie 124

                  Encoded date                             : UTC 2018-09-08 16:06:03

                  Tagged date                              : UTC 2018-09-08 16:06:45

                  thmb                                     : ÿØÿà

                   

                   

                  Video

                  ID                                       : 2

                  Format                                   : AVC

                  Format/Info                              : Advanced Video Codec

                  Format profile                           : High@L3.1

                  Format settings                          : CABAC / 2 Ref Frames

                  Format settings, CABAC                   : Yes

                  Format settings, RefFrames               : 2 frames

                  Format settings, GOP                     : M=1, N=30

                  Codec ID                                 : avc1

                  Codec ID/Info                            : Advanced Video Coding

                  Duration                                 : 3 min 55 s

                  Bit rate mode                            : Variable

                  Bit rate                                 : 8 004 kb/s

                  Maximum bit rate                         : 768 kb/s

                  Width                                    : 1 280 pixels

                  Height                                   : 720 pixels

                  Display aspect ratio                     : 16:9

                  Frame rate mode                          : Constant

                  Frame rate                               : 29.970 (30000/1001) FPS

                  Color space                              : YUV

                  Chroma subsampling                       : 4:2:0

                  Bit depth                                : 8 bits

                  Scan type                                : Progressive

                  Bits/(Pixel*Frame)                       : 0.290

                  Stream size                              : 224 MiB (97%)

                  Title                                    : Core Media Video

                  Encoded date                             : UTC 2018-09-08 16:06:03

                  Tagged date                              : UTC 2018-09-08 16:06:45

                  Color range                              : Limited

                  Color primaries                          : BT.709

                  Transfer characteristics                 : BT.709

                  Matrix coefficients                      : BT.709

                  Codec configuration box                  : avcC

                   

                   

                  Audio

                  ID                                       : 1

                  Format                                   : AAC LC

                  Format/Info                              : Advanced Audio Codec Low Complexity

                  Codec ID                                 : mp4a-40-2

                  Duration                                 : 3 min 55 s

                  • 7. Re: MP4 will play sound but no video in Adobe Premiere Pro CC 2018
                    Ann Bens Adobe Community Professional & MVP

                    This one looks fine. The first one had a wide range in framerate.

                    Update your videodriver.

                    • 8. Re: MP4 will play sound but no video in Adobe Premiere Pro CC 2018
                      jonathani76621527 Level 1

                      Ok but when I upload the video into Premiere it I have the same issues. Neither video will appear just the audio