2 Replies Latest reply on Sep 19, 2018 8:53 AM by kilopon

    Premiere Pro cc 2017 crashing

    kilopon

      whenever i try to open the program it just crashes and shows this:

       

       

      Problem signature:

        Problem Event Name: BEX64

        Application Name: Adobe Premiere Pro.exe

        Application Version: 11.1.2.22

        Application Timestamp: 592e1ca1

        Fault Module Name: StackHash_3dd0

        Fault Module Version: 0.0.0.0

        Fault Module Timestamp: 00000000

        Exception Offset: 000000006b386c28

        Exception Code: c0000005

        Exception Data: 0000000000000008

        OS Version: 6.1.7601.2.1.0.256.1

        Locale ID: 1033

        Additional Information 1: 3dd0

        Additional Information 2: 3dd0de5b2500925b335ed95508a43beb

        Additional Information 3: 54b8

        Additional Information 4: 54b8ef969b5210d76fd82628ba8a1b02