Photos Not Adding

[angelav7474]

On my Samsung Galaxy S8+, when I select certain pictures to add to my project (via Google Photos), they look like theyre adding, but they don't add.

[Sheena Kaul]

Hi Angela,

I believe you're selecting photos to import to Adobe Premiere Clip app. But currently you can only add the files which are stored on your camera roll in device memory.

Regards,

Sheena

[angelav7474]

If that is the case, why is there a Google Photos option?

Angela Vanhorn

“A good leader inspires others with confidence in him; a great leader

inspires them with confidence in themselves. ” – Unknown

[Sheena Kaul]

Hi Angela,

I apologize that I misunderstood your issue.

I guess you're having the similar issue as mentioned here. Right?

Regards,

Sheena

[angelav7474]

I'm having trouble with adding pics that are on my device and in my google

photos. There seems to be a glitch in your app

Angela Vanhorn

“A good leader inspires others with confidence in him; a great leader

inspires them with confidence in themselves. ” – Unknown

[Sheena Kaul]

Please try uninstalling and reinstalling the app.

[angelav7474]

Did that already

Angela Vanhorn

“A good leader inspires others with confidence in him; a great leader

inspires them with confidence in themselves. ” – Unknown

[Sheena Kaul]

I'll check for this issue with the product team and circle back!

[angelav7474]

I'm about to throw in the towel. The error seemed to appear when I selected

multiple pictures to add to my project at once.

None added.

Then the app started glitching and wouldnt import my pictures.

I'm very irritated as Ive spent days on one simple video.

Angela Vanhorn

“A good leader inspires others with confidence in him; a great leader

inspires them with confidence in themselves. ” – Unknown

[paulsocal]

Does anyone know what the status is of this? Whenever I try to add clips from Google Photos icon, premier clip app just says "please wait". I've tried reinstalling app but doesn't seen to fix.