1 2 Previous Next 42 Replies Latest reply on Feb 19, 2008 6:53 AM by Peter Grainge

    Robohelp 7 Will Not Install

    kelevellie
      When attempting to install a new out of the box Robohelp 7 program I recieve the following error message."The configuration data for this product is corrupt". I have attempted the associated fixes as listed on the web site with no apparent success.
      Operating OS is Win XP Pro SP2, 1 Gig RAM,80Gig HD,80% free.
      Has anyone seen this problem previously. Any help would be greatly appreciated.
        • 1. Re: Robohelp 7 Will Not Install
          DFSAAAAAAAAAAAAAAAAA
          I know this doesn't help, but a similar thing is happening to me. I can install RH7 on my WindowsXP desktop and it will launch. I can open and close it repeatedly -- until I log off my user account. Once I log off Windows, either by Log Off or by shutting down the computer, and log back on, RH7 won't open. I get an hour glass for 1-2 secs and then nothing.

          I've been on the phone for hours and hours with Tech Support for the last week. The latest suggestion was to remove ALL programs, then install RH7 first, then start reinstalling all my other software one at a time to see which one has a conflict with RH7. If that doesn't work, then they suggest reformatting the C drive. Yikes!

          I'm at the point of removing all software and I thought I would check out the forum to see if anyone else had similar problems.
          • 2. Re: Robohelp 7 Will Not Install
            Peter Grainge Adobe Community Professional (Moderator)
            Welcome to the forum to both of you.

            In both cases, these are not problems that have appeared here before.

            Kelevellie: You say 'out of the box' but do you really mean that in the sense you have an Adobe CD rather than a download? If it is a download, I would download it again.

            To both of you I would suggest trying a different PC. Don't activate, just test how the install goes. In DFS... case I would try one out of the office to ensure the AV program is not causing the problem. Also I am assuming that you both have admin rights attached to your logon.

            Try that and post back.


            • 3. Re: Robohelp 7 Will Not Install
              kelevellie Level 1
              Hello Peter

              Perhaps some more info is required.
              I have been a long term user of Robohelp as previously provided by Blue Sky Software. The older copy resides on a seperate machine still working fine. Understanding that it was time for an upgrade,I went searching and found that Adobe now provides the software solution.
              Interested,I proceeded to download a demo copy of the software which ran just fine.Next step was to purchase the product and install it.
              Via standard windows software removal techniques, I made the demo vanish.(so it appeared).
              The present copy that I am attempting to install is indeed an authentic Adobe disk. (PN = 38043518) (SN=1316-1044-8183-2394-8239-8002.)
              Installation OS is WinXP Pro SP2 ,1 Gig RAM, 80Gig HD (60%free).
              I have attempted several suggestions as posted on your web sight with no success. I am looking forward to using the software if I could simply get past this buggy install error "The configuration data for this product is corrupt,contact your support personnel".
              Is it a registration issue? Some files left over from demo copy? Per previous link,removing programs and reformatting the HD is definitely not acceptable.Any help would be greatly appreciated

              Mark
              • 4. Re: Robohelp 7 Will Not Install
                marilyng
                Hi Folks, same problem. I have the technical suite that I downloaded and installed. Robohelp HTML works until I log off and log back on, and then when I go to launch it, I get the hourglass, but no launch.

                I have had to uninstall and reinstall four times, today being the fourth. Windows XP SP2, 1gb ram, 60% free HD. Networked computer.

                My RH project is managed by Visual Source Safe. The only other thing I can say about the latest problem, is that McAffee apparently threw an error overnight and shut down. But this is the first time I've noticed this.

                Oh, and I also have Robohelp 5 still installed. I am uninstalling that now.

                I'm going to reboot and see if the error persists. But I just did an uninstall/reinstall yesterday, and now have to do it again.
                • 5. Robohelp 7 Will Not Install
                  Peter Grainge Adobe Community Professional (Moderator)
                  RESPONSE TO MARK'S POST

                  Did you buy an upgrade or a full version? If you purchased an upgrade, the reason could be that it is looking for the old version. That said, my understanding is it doesn't care and will install most of the way regardless. The upgrade version will however at some point explain if cannot find an earlier version and ask for the licence.

                  There's stuff about cleaning the registry on Adobe's site. My site has a link to it under Installing RH. The stuff is for an earlier version.

                  Also on my site is a link to the RH7 installation troubleshooter. See Using RH7.

                  Do you have another PC that has not had either version of RH so that we can establish it is or is not the CD that is the issue?

                  • 6. Re: Robohelp 7 Will Not Install
                    Peter Grainge Adobe Community Professional (Moderator)
                    Marilyn

                    Is it just RH that has this problem or all the programs in the suite?

                    McAffee has caused problems in the past but I thought that was just when trying to generate printed documentation.

                    Did you have admin rights attached to your logon when you installed TCS?

                    • 7. Re: Robohelp 7 Will Not Install
                      marilyng Level 1
                      Yes, very odd, only RH HTML does this. Rest of the programs, INCLUDING RH for WORD run fine. I have admin rights to everything but McAffee... but, the odd thing is the HTML - and the probable issue to some conflict with internet explorer 7. Another odd thing is that the windows shortcut keys to open explorer.exe seem to conflict with RH HTML. When RH works, the shortcut key doesn't. When the shortcut key works, then RH doesn't. So, the problem seems to be with explorer.exe -- trying to run down the last error message that I get with explorer - there was a specific .dll.

                      This is the first time I have had the mcAfee error, and I think that was because Acrobat did an upgrade last night.
                      • 8. Re: Robohelp 7 Will Not Install
                        Peter Grainge Adobe Community Professional (Moderator)
                        Did you mean **Acrobat** did an upgrade?

                        Have you checked McAffee to see that RoboHTML is a permitted application?



                        • 9. Re: Robohelp 7 Will Not Install
                          marilyng Level 1
                          OK, I bought the Technical Suite = RH 7.0.

                          Just checked the McAffee logs, (only thing I can see on network computer) and gee, seems the scans time out on .jar, Robohelp.chm, and explorer.exe.

                          Last thing I did yesterday (after reinstalling RH) was the Acrobat patch. When I came in this morning I had a referenced memory error from McAfee (that probably occurred overnight), and RH doesn't launch again.
                          • 10. Re: Robohelp 7 Will Not Install
                            kelevellie Level 1
                            Hello Peter

                            This is a full install,not an upgrade. Adobe Robohelp 7 PN = 38043518. SN = 1316-1044-8183-2394-8239-8002.
                            RBHP,7.0.WIN
                            RET,UE,1PK,CD

                            Thank You
                            Mark
                            • 11. Re: Robohelp 7 Will Not Install
                              marilyng Level 1
                              Ok, checking the McAfee log.. think the IT boys had the screws a bit too tight. It was blocking a lot of stuff, even microsoft .dot templates (so much for workgroup templates), but they basically set it so that programs can't run from temp folders. Having them disable it for now. Uninstalling the entire suite and going to reinstall. Let you know if that was the problem.
                              • 12. Re: Robohelp 7 Will Not Install
                                Peter Grainge Adobe Community Professional (Moderator)
                                Mark

                                Another PC? If that does not indicate the CD is faulty then I think you will need to either follow the link to the troubleshooting guide for RH7 on Adobe's site or contact Support.

                                It's not a message I am familiar with.



                                • 13. Re: Robohelp 7 Will Not Install
                                  DFSAAAAAAAAAAAAAAAAA Level 1
                                  Sorry about the DFS... It wouldn't accept anything I typed for a nickname, said "already been taken", so I got a little crazy and it took that entry. Now it won't let me change it! Anyway, you can call me "Sue" :)

                                  I am a long time user of RoboHelp also, and have RHx5 currently installed on this computer. I bought an upgrade version and first had the problem with the CD install. I tried downloading the trial version and using my serial number with it. Same problem.

                                  I CAN install it succesfully on two other PCs - one is a brand new laptop with Vista and no previous version of RH, the other is my old laptop with RHX5, Windows XPSP2. However, I use my desktop PC 90% of the time and need to have it work on this PC.

                                  This desktop is about as squeaky clean as you can get - I have run Disk Cleanup, Chkdsk, Defragmenter, and full virus scan. I downloaded EasyCleaner and cleaned the Registry. I have now deleted about 20 unneeded programs and am getting to the ones I'll need to reinstall. I've tried creating a new user account (with Admin privileges) and have gone into MSCONFIG to turn off all non-microsoft services and all startup programs. Still will not launch after logging off and logging back on. All the while, RHX5 and all other programs (what's left) are working just fine.

                                  Since it won't even display the splash screen, seems like there should be a way to trace the code and find out where/why it's failing. I will ask the Tech Support person who is supposed to call me this afternoon. I'll also look into a connection with IE. Any other thoughts are appreciated!!

                                  Sue
                                  • 14. Re: Robohelp 7 Will Not Install
                                    marilyng Level 1
                                    Sue, yours is the same problem. Although I haven't tried installing on another machine, since I don't have an extra machine for this purpose.

                                    I have done the same steps - defragged, dskchk, cleanup, uninstalled previous RH version, and thought I had it nailed yesterday.

                                    I am now reinstalling the entire technical suite. The previous McAfee problem update - opened the log, and those events logged are not enforced, so says the log.
                                    • 15. Re: Robohelp 7 Will Not Install
                                      marilyng Level 1
                                      Peter,

                                      Finally located the specific error that Robohelp last threw, before I had to reinstall:

                                      "Faulting Application robohtml.exe,version 7.0.145.0, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00043345"

                                      thanks for you help and advice!
                                      • 16. Re: Robohelp 7 Will Not Install
                                        marilyng Level 1
                                        Peter, sorry, posted that too soon, there are a few. So here are the others:

                                        ... faulting module msvcr80.dll, version8.0.50727.1433, fault address 0x000149d1.

                                        ..faulting module unknown, version 0.0.0.0, fault address 0x245c8928

                                        the ntdll.dll error also pops up on
                                        faulting application explorer.exe, version 6.0.2900.3156, faulting module ntdll.dll, version 5.1.2600.2180.

                                        ------------
                                        I get both the explorer and robohelp errors.

                                        thanks again.

                                        • 17. Re: Robohelp 7 Will Not Install
                                          DFSAAAAAAAAAAAAAAAAA Level 1
                                          Marilyn,
                                          Is your problem fixed now? If so, what do you think caused the problem and where did you find that error message?

                                          Thanks,
                                          Sue
                                          • 18. Re: Robohelp 7 Will Not Install
                                            marilyng Level 1
                                            Sue -

                                            Not sure, I have just completed a reinstall, and not Acrobat 3D doesn't launch :)

                                            Those errors are logged in your system events: Control Panel >> Administrative Tools >> Events.

                                            I seem to have those as a recurring theme. Also, the help guide that I am working on is very large.

                                            Keep you posted,
                                            Marilyn
                                            • 19. Re: Robohelp 7 Will Not Install
                                              Peter Grainge Adobe Community Professional (Moderator)
                                              Marilyn.

                                              This post is about someone else who had a problem with one of the DLLs you refer to.

                                              http://tinyurl.com/3ct5wq

                                              Note the common link is AV software.

                                              I can only suggest you guys turn off AV software (disconnecting from the net) and try again. Also you are just going to have to work through that troubleshooting guide.

                                              • 20. Re: Robohelp 7 Will Not Install
                                                kelevellie Level 1
                                                Hello Peter

                                                The existing disk installs ok on another machine. Point of reference,another copy purchased for installation on a second system PN = 38043505 does not install on my machine either. Same error.
                                                Common link appears to be my machine.Any further thoughts regarding stray files or registry ghost's?

                                                Mark
                                                • 21. Re: Robohelp 7 Will Not Install
                                                  Peter Grainge Adobe Community Professional (Moderator)
                                                  I know what I would be doing but it's not something I am comfortable recommending because of the attendant risks. Your call if you follow this and only after backing up everything in sight.

                                                  First I would install JV16 which is a cleanup tool recommended by another forum I follow. After removing RH, I would let that run loose. So far, it has never given me a problem afterwards but that might just be me being lucky.

                                                  Then I would look at the old instructions for cleaning the registry, figure out the current equivalents and make sure JV16 had removed them all.

                                                  Depending on your expertise, you might want to involve your IT guys in that.

                                                  i would also throw an extract of every error message seen at Google. Surprising how much that can reveal.

                                                  Like I said it is risky. Have you read that troubleshooting guide yet? Everyone seems to be ignoring that and it might just contain a paragraph that makes you sit up.

                                                  • 22. Re: Robohelp 7 Will Not Install
                                                    Peter Grainge Adobe Community Professional (Moderator)
                                                    I know what I would be doing but it's not something I am comfortable recommending because of the attendant risks. Your call if you follow this and only after backing up everything in sight.

                                                    First I would install JV16 which is a cleanup tool recommended by another forum I follow. After removing RH, I would let that run loose. So far, it has never given me a problem afterwards but that might just be me being lucky.

                                                    Then I would look at the old instructions for cleaning the registry, figure out the current equivalents and make sure JV16 had removed them all.

                                                    Depending on your expertise, you might want to involve your IT guys in that.

                                                    i would also throw an extract of every error message seen at Google. Surprising how much that can reveal.

                                                    Like I said it is risky. Have you read that troubleshooting guide yet? Everyone seems to be ignoring that and it might just contain a paragraph that makes you sit up.

                                                    • 23. Re: Robohelp 7 Will Not Install
                                                      DFSAAAAAAAAAAAAAAAAA Level 1
                                                      Peter,
                                                      I checked my Event Log and found this error repeatly. When I click for more information I see the file name is netevent.dll.

                                                      DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service MDM with arguments "" in order to run the server:
                                                      {0C0A3666-30C9-11D0-8F20-00805F2CD064}

                                                      I'm not sure if this dll is causing the RH7 problem and if so, how to correct it. I have already tried installing RH7 with all non-MS services and startup programs off, which means Norton is disabled also. Unless I need to uninstall it.

                                                      I have gone through the troubleshooting guide. Does it make sense to contact Dell about this?

                                                      Thanks,
                                                      Sue
                                                      • 24. Robohelp 7 Will Not Install
                                                        DFSAAAAAAAAAAAAAAAAA Level 1
                                                        Sorry, duplicate post.
                                                        • 25. Robohelp 7 Will Not Install
                                                          DFSAAAAAAAAAAAAAAAAA Level 1
                                                          Sorry, duplicate post.
                                                          • 26. Re: Robohelp 7 Will Not Install
                                                            Peter Grainge Adobe Community Professional (Moderator)
                                                            i doubt that Dell can help you on this. It is something to do with your environment. There is no reference to speaking to your IT people. Have you spoken to them? The fact that you also have an IE problem, you can install to other PCs, you had a McAffee problem and so on, all points to something being horribly wrong with your PC.

                                                            I really have no ideas other than what I have posted. Sorry.

                                                            • 27. Re: Robohelp 7 Will Not Install
                                                              marilyng Level 1
                                                              Hi Folks,

                                                              Thought I would update you on my Robohelp issues. I purchased the technical communications suite, installed, and everything worked fine. When I got the "Robohelp has to close.." message, then Robohelp wouldn't run. I would have to uninstall and then reinstall Robohelp. Since January 15, I have done this 5 times.

                                                              The last time was yesterday, and when I left work, Robohelp was working. When I arrived today, it wasn't. So, I did the uninstall/reinstall bit. No joy.

                                                              Then I uninstalled the entire suite, cleaned the registry, defrag'd the disk, ran chkdsk, deleted temporary files. Installed Robohelp first. It didn't run.

                                                              Uninstalled, and then removed the original technical communications suite directory, then installed Robohelp by itself. IT didn't run.

                                                              Disabled Mcafee. Rebooted, uninstalled, and then reinstalled the entire suite with McAfee disabled. No joy.

                                                              Then I downloaded Robohelp Trial onto an old laptop, with McAfee running. It ran fine on the laptop. (same environment, just not as much power).

                                                              So, I installed the trial on the main computer - Robohelp doesn't run. The Robohelp for Word runs fine, just not the Robohelp for HTML. Robohelp.exe flashes a pid on Task Manager and shuts down before the splash screen.

                                                              Prior to Robohelp 7, I used Robohelp 5 with no problems. But, now I'm inclined to think the problem is unique to the machine - if not for some of the posts here.

                                                              Oh, and I had three IT guys cleaning up the environment on the machine, so Robohelp isn't even throwing an error. The errors that it did throw were when it shut down.

                                                              Windows XP SP2, .NET 3.0, Flash/Shockwave, Office 2003, Photoshop 7.0, HEAT tracking system, IE 7 - latest patches, Windows latest patches, 1 GB RAM, plenty of HD space.

                                                              The only other thing I've noticed is that Robohelp shuts down when Visual SourceSafe is involved with the processing... for example, moving a file, and especially creating a new folder in Robohelp.

                                                              Hope this helps someone else.

                                                              Marilyn
                                                              • 28. Re: Robohelp 7 Will Not Install
                                                                Level 7
                                                                Hi Folks, Thought I would update you on my Robohelp issues. I purchased the
                                                                technical communications suite, installed, and everything worked fine. When I
                                                                got the 'Robohelp has to close..' message, then Robohelp wouldn't run. I would
                                                                have to uninstall and then reinstall Robohelp. Since January 15, I have done
                                                                this 5 times. The last time was yesterday, and when I left work, Robohelp was
                                                                working. When I arrived today, it wasn't. So, I did the uninstall/reinstall
                                                                bit. No joy. Then I uninstalled the entire suite, cleaned the registry,
                                                                defrag'd the disk, ran chkdsk, deleted temporary files. Installed Robohelp
                                                                first. It didn't run. Uninstalled, and then removed the original technical
                                                                communications suite directory, then installed Robohelp by itself. IT didn't
                                                                run. Disabled Mcafee. Rebooted, uninstalled, and then reinstalled the
                                                                entire suite with McAfee disabled. No joy. Then I downloaded Robohelp Trial
                                                                onto an old laptop, with McAfee running. It ran fine on the laptop. (same
                                                                environment, just not as much power). So, I installed the trial on the main
                                                                computer - Robohelp doesn't run. The Robohelp for Word runs fine, just not
                                                                the Robohelp for HTML. Robohelp.exe flashes a pid on Task Manager and shuts
                                                                down before the splash screen. Prior to Robohelp 7, I used Robohelp 5 with no
                                                                problems. But, now I'm inclined to think the problem is unique to the machine
                                                                - if not for some of the posts here. Oh, and I had three IT guys cleaning up
                                                                the environment on the machine, so Robohelp isn't even throwing an error. The
                                                                errors that it did throw were when it shut down. Windows XP SP2, .NET 3.0,
                                                                Flash/Shockwave, Office 2003, Photoshop 7.0, HEAT tracking system, IE 7 -
                                                                latest patches, Windows latest patches, 1 GB RAM, plenty of HD space. The
                                                                only other thing I've noticed is that Robohelp shuts down when Visual
                                                                SourceSafe is involved with the processing... for example, moving a file, and
                                                                especially creating a new folder in Robohelp. Hope this helps someone else.
                                                                Marilyn

                                                                • 29. Re: Robohelp 7 Will Not Install
                                                                  kelevellie Level 1
                                                                  Hello Peter

                                                                  Thanks for the info and thoughts regarding the 16 cleaning software. I downloaded the demo version and let it run free with the buffalo.All apparent reg entries associated with RH seem to have been deleted with a handfull of other stray cats and dogs. Still no luck proceeding with the install.
                                                                  At this point it has become counter-productive for me just trying to install this product. I will revert to my tried and true Blus Sky Robohelp software that runs flawless on my old win98 laptop.
                                                                  I am still very interested in upgrading the software,but cannot remember when I had such difficulty trying to simply get it to install.
                                                                  I would greatly appreciate anyones comments associated with a fix for this problem. Until then the new software awaits credit return.

                                                                  Mark
                                                                  • 30. Re: Robohelp 7 Will Not Install
                                                                    DFSAAAAAAAAAAAAAAAAA Level 1
                                                                    Here's my update. I have to disagree with Peter - there is nothing horribly wrong with my machine. I have not had ANY problems with this PC until RH7. Also, RHX5 continues to run just fine. Seeing that others are having the same or similar issues trying to install RH7, I tend to think it's a problem with RH7, even though it doesn't happen on all machines.

                                                                    Now that I am watching the System Log in the Event Viewer, I see that RH is throwing errors. There were no errors in the log today until I worked with RH7. Here's what I got (see error message in prev post):
                                                                    * Install RH - got 2 errors
                                                                    * Launch RH and enter serial number (launches successfully) - got 3 more errors
                                                                    * Close RH - got 1 error
                                                                    * Lauch RH from quicklaunch bar (launches successfully) - got 1 error
                                                                    * Close RH - got 1 error
                                                                    * Log off user
                                                                    * Log on user - no more errors
                                                                    * Lauch RH (launch fails) - no more errors

                                                                    Not sure what this means, but maybe TEch Support can do something with it. I do NOT want to reformat my C drive, nor do I think that will fix it. Hope this helps.

                                                                    Sue
                                                                    • 31. Robohelp 7 Will Not Install
                                                                      Peter Grainge Adobe Community Professional (Moderator)
                                                                      Sue

                                                                      Post cancelled. I see I have mixed the posts. Let me reread the thread and post back on Monday. It's late here in the UK.

                                                                      Peter.
                                                                      • 32. Re: Robohelp 7 Will Not Install
                                                                        Peter Grainge Adobe Community Professional (Moderator)
                                                                        Sue (DFSA...)

                                                                        1] I doubt it is an admin rights issue as that is likely to cause problems all the time, but let's rule it out. You did have admin rights when you installed?

                                                                        2] I suspect the Service cannot be started message is worth speaking to your IT people about.

                                                                        3] You did purchase a full licence for RH7, not an upgrade?

                                                                        4] Is RoboHelp HTML being blocked by your firewall? Check it is in the list of permitted applications.

                                                                        5] Given the problem is related to logging on and off, could you get your IT people to create a new profile for you? Deactivate and uninstall RH first, get them to keep your old profile in case this doesn't work, and then get them to give you a new one. Install RH with that profile. You will lose all your settings for all your programs but it will have confirmed something was wrong with your profile if doing this works. If it makes no difference, revert to the old profile. Obviously you would need to uninstall using the new profile and reinstall with old one.

                                                                        See how that goes and post back. I'll continue to look at your posts and see if anything else comes to mind.

                                                                        • 33. Re: Robohelp 7 Will Not Install
                                                                          Peter Grainge Adobe Community Professional (Moderator)
                                                                          Sue

                                                                          I think I see the problem.

                                                                          You said you purchased an upgrade. Also that you tried the trial version. What you need to understand is there is one CD for upgrades and full versions. What is different is the key you get. That tells the installer you only have an upgrade licence.

                                                                          You also say X5 is still installed. The upgrade does not permit you to retain X5 as well as RH7 and I think this is the issue.

                                                                          Reasonably confident that if you uninstall both and then install RH7, it will then work. During the install I think you will need both your new key and the X5 key.

                                                                          Try that before anything else I have suggested.

                                                                          • 34. Re: Robohelp 7 Will Not Install
                                                                            DFSAAAAAAAAAAAAAAAAA Level 1
                                                                            Peter,
                                                                            Thanks for your continued support. Unfortunately, I don't have an IT department to call on for help. I'm an independent consultant. The latest suggestion from Tech Support was to do an in place reinstall of Windows. This is not as drastic as reformatting. Following the instructions from Microsoft to do this, I was unable to reinstall windows. Apparently there is a problem with my DVD drive and it won't get past this problem. Now I'm going for the full reformat. If this fixes the problem with RH7 (which I really hope it does!) , I will stand corrected - there was something horribly wrong with my PC. I'll let you know...

                                                                            Sue
                                                                            • 35. Re: Robohelp 7 Will Not Install
                                                                              Peter Grainge Adobe Community Professional (Moderator)
                                                                              Hang on. If the reinstall won't work because it cannot read the CD, how is a full install going to work?

                                                                              • 36. Re: Robohelp 7 Will Not Install
                                                                                DFSAAAAAAAAAAAAAAAAA Level 1
                                                                                It's been a few days, but here is an update for anyone who is still following this thread.

                                                                                Peter, you're right, no point in trying a full reformat if the drive is not working. So since I could not do the in place reinstall, I took the PC to my favorite computer service guy and explained everything. He was able to do an in place reinstall (non-destructive, he called it). This fixed some registry keys, but did not fix the problem with RH7 not launching. Then he replaced both the DVD and CD-ROM drives, since the DVD drive was definitely bad, and apparently they are connected, so the 2 drives were replaced with a single DVD/CD burner drive. Still did not fix the RH7 problem. Now, he is doing a FULL REFORMAT. If this doesn't do it, I'll be calling Adobe Tech Support to investigate further...

                                                                                Thanks for all your suggestions. I'll keep you posted.

                                                                                Sue
                                                                                • 37. Re: Robohelp 7 Will Not Install
                                                                                  DFSAAAAAAAAAAAAAAAAA Level 1
                                                                                  Also, successfully installed the RH update to 7.01.100, but didn't fix the problem.

                                                                                  Sue
                                                                                  • 38. Re: Robohelp 7 Will Not Install
                                                                                    Peter Grainge Adobe Community Professional (Moderator)
                                                                                    In your previous post your IT shop were about to do a full reformat. Are you saying that after a full reformat RH still dies after each session?

                                                                                    I have never known it fail after a full reformat so what else is being installed?

                                                                                    Ah! You purchased an upgrade only. At the end of installing, were you asked for your X5 key?

                                                                                    • 39. Re: Robohelp 7 Will Not Install
                                                                                      DFSAAAAAAAAAAAAAAAAA Level 1
                                                                                      He is doing the full reformat today (2/15) so I don't know yet if that will fix the problem. I was never asked to enter the x5 serial number on this PC. I did have to enter it on my old laptop, where RH7 works and coexists with X5. When he is done with the reformat he will install RH7 and enter the X5 number if asked. Nothing else will be installed before RH7.

                                                                                      Sue
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