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As per the issue description mentioned above, Menu bar in Acrobat disappears when you click on it, is that correct?
Could you try following troubleshooting steps:
1- Reboot the machine once if you haven't already and check if that helps.
2- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.
3- Launch Acrobat as an administrator- Run an Adobe program as administrator | Windows 7, Vista
4- Run Acrobat in compatibility mode for Windows 7/XP - by locating Acrobat icon on the desktop > right click > properties > compatibility tab > check the box run this program in compatibility mode for and select Windows 7 from the drop-down options. click Apply OK and check.
5- Uncheck this option in Acrobat DC -. Edit menu -> Preferences -> Documents -> "Allow documents to hide menu bar, toolbars, & window controls".
6- Toggle the settings given under Edit > Preferences > Page display > resolution and Rendering.
7- If issue still persists, try repairing Acrobat using "Repair installation" option under Help menu, reboot the machine after repair and check.
Also, let us know dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC
Let us know if you need any help.
I did 1 to 6, nothing changed.
7) It is version 2015.006.30452
But it is independed which version we use, the same error is with Acrobat Pro or reader, version 9, X, XI, DC, 2015, it does not matter.
Hello, I've got to join this discussion as we're experiencing the exact same issue with a few clients!
It Affects Win 10 users only.
It is Win 10 1709 (10.0.16299.125).
Even if u remove all registry entries and folders after uninstalling, the error persist when reinstalling the Reader! Please assist asap. Our AV is McAfee.
Which built are u using @Admin-FVB?
Our currently distributed Reader version is 18.011.20063
It is independed of build, every build is affected, I wrote this several times, I hope Adobe will not asked me again :-)
Just try other builds, try older versions, try Adobe Pro, it doens't matter, every build is affected.
Whats the matter?
Is this the end of your support?
Today we will discuss alternatives for Reader and Pro, this problem is not new, and it anoys our customers.
We will supersede Adobe throuout our company.
Sorry, my question wasn't precise :/
I wanted to know your Windows 10 build
Out Windows 10 is Version 1607, build 14939.2485
Ok, I am out, it seems Adobe doesn't care about there casual customers.
Not enough money from such people?
No more money from us.
I send you an e-mail including a video file showing the error.
1 person found this helpful
I found a solution on another forum!! Are you using Hardcopy or any other screen capturing software? Maybe an old version of it? We do and installing the latest version solves the issue!
Hardcopy causes Adobe Reader to malfunction..
Well. that sounds fine, we wil test, thank you very much for your information :-)
Abode seems not to be interested in solving small business customer problems, we don't bring that money to them....
It worked :-)
Thank you very much!