Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version
Sorry for this white screen problem. A couple of quick questions:
- Have you updated GPU drivers recently? If not, please do so.
- Are you connected to external storage? If so, let us know more details.
Please return with more details.
I have updated my GPU once or twice since I started using the program, but it hasn't seemed to affect it one way or another, but I will check for any new updates and see how it goes.
As far as external storage, I am using a 1TB Seagate external hard drive that I use to store a lot of video files, which I do end up importing into Premiere. Could that be part of the issue?
How is the external drive connected? If it is standard USB3 connectivity, then focus efforts on updating GPU drivers. Please report back after doing so.
Sorry for the delayed response, haven't had time to test out after updating my drivers but now that I have, even with the updated drivers, I seem to be having the same issue. And to answer your question, my external hard drive is connected via USB 3. Any thoughts or suggestions would be greatly appreciated.