5 Replies Latest reply on Sep 27, 2018 10:23 PM by theportlygamer

    Premiere Freezing with white screen every few minutes

    theportlygamer Level 1

      premiere crash white screen.PNG

      Forgive me if this has been answered or is not the right place to post. Trying to contact Adobe but the only option given was the forums. Anyway...

       

      Since signing up for Creative Cloud a couple months ago and using Premiere, I've had this intermittent issue where Premiere will freeze, my mouse cursor turns into a spinning circle, and after a few seconds, the Premiere screen turns a whiteish color, and the only way to close thing left to do is close program is using the task manager and reopen. No amount of time will unfreeze it.

       

      This can happen with anything I do, stretching the length of a clip, dragging a new clip to my timeline, saving, really the list goes on. Almost any basic normal action could cause this. It's gotten to the point where this is happening every few minutes and editing a simple video takes so much longer. Thankfully I've now gotten in the habit of saving every time I do anything now.

       

      My specs:

       

      CPU: AMD  FX 8350 eight core

      16GB DDR3 RAM

      GPU: EVGA NVIDIA GTX 1060 6GB

       

      (anything else that may be a factor feel free to ask)

       

      What I've done so far:

       

      I have uninstalled and reinstalled the program multiple times (including trying different drives), I have cleared the media cache multiple times, I've done the thing (I forget what it's called) where you open the program while holding shift to clear another type of cache. I'm not sure what to do at this point.

       

      Any help would or ideas be greatly appreciated.