P1 error while installing creative cloud

[chrisb17703355]

I have been dealing with adobe customer support for 4 hours. They can not speak English and have access to the same info I do. Can someone here actually help me get this installed?

They make you pay for a product and have no customer support to back it up when it doesn't work.

[kglad · Accepted solution]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[ebrustein]

I'm not sure if you had success with Adobe support for this issue...I did not.  I finally got it to work and here were my steps for correcting Error P1:

1. Did all the steps recommended by everyone in the forum with no luck.

2. Contacted adobe support and all they could say was that CC 2019 was probably incompatible with Windows 7 and might do the same thing even if I upgraded to Win 10. The only solution they had was to try and sell me CS 6 for $600.

Went ahead and upgraded to Windows 10, still got the same error. Went back to Windows 7.

3. Decided to bite the bullet and remove everything related to anything Adobe on my laptop.

4. Ran CC cleaner and removed all 5.1, 5.5, and 6.0 apps. Then ran again and cleaned All.

5. Opened Control Panel and uninstalled anything else Adobe related.

6. Renamed these oobe folders to oobe.old:

     • C:\Program Files (x86)\Common Files\Adobe
     • C:\Users\Elisabeth\AppData\Local\Adobe

     • C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Adobe

7. Deleted Adobe folders from below 5 locations  (or rename them to Adobe-old). I chose to delete them.

     • C: > ProgramData> Adobe.

     • C: > Program Files > Adobe.

     • C: > Program Files(X86) > Adobe.

     • C: > Program Files > Common Files >  Adobe.

     • C: > Program Files(X86) > Common Files >  Adobe.

8. When you try to rename them or delete them you may get an error that says they can't be deleted because they are open or being used by System. Or that you must have Admin rights. In that case follow these instructions. It may say System as the owner rather than TrustedInstaller depending on what version of Windows you have.

Windows 7/8/10 - How to Delete Files Protected by TrustedInstaller

9. Ran CC cleaner again just to be on the safe side.

10. Restarted. Ran the installer and it worked.

Good luck! It took me 4 days of sitting in front of my computer trying everything , trying again, searching, and searching again to arrive at this solution. I shouldn't have had to do that.