1 Reply Latest reply on Sep 21, 2018 11:25 AM by Akash Sharma

    Backup failure

    theoldwizard1

      Shortly after merging an older catalog into the current (all ready very large) catalog, we started having this problem.  The merge completed successfully and Lightroom did a "compression" (?).

       

      Now, after doing multiple edits (hours), when shutting down, Lightroom frequently has a problem doing the backup.  "Lightroom encountered a problem when reading a catalog file"

       

      Restart and "Lightrom must now check the catalog before proceeding".  Completes without error.  Shutting down now, the backup is successful.

       

      Plenty of space available on the drive holding the catalog and backups (two different devices).

        • 1. Re: Backup failure
          Akash Sharma Adobe Employee

          Hi theoldwizard1,

           

          Sorry that you're facing problems backing up your catalog as you're getting an error message which reads: "Lightroom encountered a problem when reading a catalog file"

           

          Where is your current and larger catalog saved and what size it is currently? If on an external drive/flash drive, please make sure there are no connection issues(rare but possible, however if the older catalog was located somewhere else then it could be related). So basic things you can try:

           

          • Connect it to directly to your computer, if it is hooked up to a hub currently
          • Making sure all the connections to the External drive are correct

           

          If there's no go with the above steps, I'd recommend that you restore Lightroom preferences to default, here's the linked content for details on how to restore preferences: How to set Lightroom Classic CC preferences

           

          Let us know how it goes.

           

          Regards,

          Akash

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