Acrobat version? OS version?
Acrobat 2017 17.011.30102
Windows 7 Service Pack 1 64 bit
After trying a repair this issue returned, I have now tried a complete reinstall to see if this will fix it.
1 person found this helpful
Hi Alkaloid Networks,
As per the issue description mentioned above, you are facing issue when opening pdf using Acrobat, is that correct?
Please try following troubleshooting steps:
1- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, You may also download updates from here: Adobe software and product updates
Reboot the machine after installing update and try again.
2- Set Acrobat to run as an administrator- Run an Adobe program as administrator | Windows 7, Vista
3- If issue still persists, try replicating the issue in a new user account by clicking on the Start button > control panel > add or remove user accounts > create a new account. Login into that account, launch Acrobat from there and check.
Let us know if you need any help.