1 Reply Latest reply on Sep 26, 2018 2:56 AM by Vidya Sagar

    Premiere and Media Encoder not responding when opening

    hollyd32157357

      When I open premiere, the screen stays white (and sometimes shows only the viewer screen and the rest is white) and the spinning beach ball continues to spin until I force quit.  Premiere only opens when I make a new project and import the old one into it.  I don't want to have to do this every time I want to go into my project. 

       

      Also, when I try to export to media encoder, it does the same thing (minus the white screen). 

       

      Both don't respond.

       

      I tried uninstalling and reinstalling and nothing is working.

       

      Please help.