A client is having trouble using an asset I made for him. The file is an export from after effects as a PNG video, with transparency. When I download the footage and put it in premiere, the black background goes away and works as expected. When he imports it, the black background does not show up. I told him to right click in project panel, Modify - Footage - Alpha Channel. None of his boxes are checked and they are all greyed out.
Any ideas here?
Check your version of Premiere Pro and version Premiere pro your client is using if it is not version 12.1.2 then ask them to update to the latest version which has a lot of fixes - Bug fixes in Premiere Pro version 12.1.2
Free of this issue yet, AndrewS? Let us know.