11 Replies Latest reply on Mar 26, 2008 8:42 AM by woulfe27

    Trial Version - Serial Number

    RodmanV
      I am trying to install the trial (evaluation) version of Robohelp v7. During the installation is it requesting a serial number. I can't find it. Can someone direct me to this serial number or tell me what I have to enter?

      Thanks in Advance,

      Rodman Veney
        • 1. Re: Trial Version - Serial Number
          Captiv8r Adobe Community Professional & MVP
          hi RodmanV

          Normally the installation doesn't prompt for a serial. It isn't until you run it for the first time. Once you do that, you should see a screen providing two choices.

          1. Enter a serial number
          or
          2. Continue in Trial mode

          Sometimes we see folks report having tried the "trial mode" only to have the application return to the screen I mentioned and trial mode is no longer available. Is this possibly the case here?

          Cheers... Rick
          • 2. Re: Trial Version - Serial Number
            RodmanV Level 1
            Rick,

            Thanks for getting back to me.

            I performed the following steps:

            * I downloaded the "trial" version from the Adobe web site.

            * It automatically started the install.

            * After the license agreement screen the Customer Information screen was displayed showing the User Name (auto filled with the company name) and Orgnazition (auto filled with the company name).

            * The serial number field is blank so I clicked "Next". A dialog box was then displayed requesting a serial number.

            I cancelled the install and tried again with the same results.


            Can you help?

            Thanks In Advance,

            Rodman Veney
            • 3. Re: Trial Version - Serial Number
              Peter Grainge Adobe Community Professional
              Was there not also an option to install the trial?

              Are you installing on Windows 2000. If you are, the trial does not work on that.

              • 4. Re: Trial Version - Serial Number
                woulfe27
                I have the same problem. When I choose to install the trial version, an error message displays stating that the system has encountered an error. Then when I choose Continue, it asks for the serial number (the trial option does not appear anymore). Reinstalling the application did not help.

                Any ideas, anyone? :)
                • 5. Re: Trial Version - Serial Number
                  woulfe27 Level 1
                  quote:

                  Originally posted by: Captiv8r
                  hi RodmanV

                  Normally the installation doesn't prompt for a serial. It isn't until you run it for the first time. Once you do that, you should see a screen providing two choices.

                  1. Enter a serial number
                  or
                  2. Continue in Trial mode

                  Sometimes we see folks report having tried the "trial mode" only to have the application return to the screen I mentioned and trial mode is no longer available. Is this possibly the case here?

                  Cheers... Rick


                  This is actually what happened to me each time I tried to install RoboHelp. What's the solution to this?
                  • 6. Re: Trial Version - Serial Number
                    Peter Grainge Adobe Community Professional
                    What operating system?

                    • 7. Re: Trial Version - Serial Number
                      woulfe27 Level 1
                      quote:

                      Originally posted by: Peter Grainge
                      What operating system?




                      I'm using Windows Vista. Trying to install RoboHelp 7 with no success :(
                      • 8. Re: Trial Version - Serial Number
                        Peter Grainge Adobe Community Professional
                        Wondered if you had missed the post about Windows 2000. Nobody has reported any problems with Vista. As Rick indicated, you should see two options and one is to continue in trial mode when no serial number is required.

                        You are seeing that option and clicking it but you then return to that screen. Could your firewall or AV program be blocking it?

                        Is it possible the trial version has been installed before?

                        You do have admin rights?

                        • 9. Re: Trial Version - Serial Number
                          woulfe27 Level 1
                          quote:

                          Originally posted by: Peter Grainge
                          Wondered if you had missed the post about Windows 2000. Nobody has reported any problems with Vista. As Rick indicated, you should see two options and one is to continue in trial mode when no serial number is required.

                          You are seeing that option and clicking it but you then return to that screen. Could your firewall or AV program be blocking it?

                          Is it possible the trial version has been installed before?

                          You do have admin rights?




                          I turned off both my firewall and AV program. I have admin rights (I've reformatted my laptop a couple of time). This is the first time that I'm installing RH on this laptop.

                          At the start, there are two options. But when I choose the Trial option, a new window appears saying something about a system error. Then when I click Continue, it goes to the page where there is no option to choose the trial version (just a serial number field).
                          • 10. Re: Trial Version - Serial Number
                            Peter Grainge Adobe Community Professional
                            No need to quote the message you are replying to.

                            Need to know more about that System error. Haven't seen anyone report that.

                            • 11. Re: Trial Version - Serial Number
                              woulfe27 Level 1
                              Not sure if it's a system error. The message reads:

                              "A problem was encountered while loading the trial period for Adobe RoboHelp 7."