Did this recently break or did something change in the latest updates (on either side of the fence)? I can no longer import from my SD card. I can't create new albums either. I haven't tried any further since it seems to have totally broken.
We're really sorry for all the trouble. Are you getting any specific error code while importing images from SD Card? Also, are you able to import from any other internal locations in Pixelbook?
You may try sign out and sign in from the Lightroom mobile app and check if that helps. Please let us know the exact version of Lightroom CC mobile you are using now?
I get no specific errors, it's just not selectable. Other sources are seen (in fact, that's how I got it imported, had to copy to the local device first, then import).
Additionally, creating albums is not possible. You click the add button and the screen dims, and there's a grey floating bar at the bottom (where it should say create new album/folder on my phone).
That did not do anything. I had other issues as well such as sorting not properly grouping (and lacking options). This seems to have been fixed with a complete uninstall/reinstall. I really hope I don't have to do that often...
Still cannot see SD cards (multiple sandisk extreme cards). Can't see them on my Pixel 2 either, so not sure if the issue is Lightroom or Android.
Everything is on autoupdate, so whatever the latest stable versions are running. Trying to add a photo to an existing album is also bugged out. It just goes dim like a dialog box is supposed to show up, but nothing. Reinstalled and rebooted after trying several times at this point.
And no, reseating the SD reader had no affect in LR seeing it (Pixelbook can always see it).
Thanks for the update. Could you please provide the diagnostics logs of your Lightroom CC mobile app via private message?
Please refer the following steps to generate the diagnostics logs from Lightroom CC mobile app:
Click on the 3 line menu icon on the top left side
press and hold on Lightroom icon
and then it will ask you to click on Send Feedback option to generate the diagnostics logs.
It will ask you to attach the diagnostic log with an email client or share via 3rd party apps.
Since you have already reinstalled the Lightroom CC mobile app and it's still not working for you, we need to share these logs with our engineering team so that we can find the exact issue.
Great, I have informed the engineering team about your issue. Either they will contact you via email directly or if I receive any update related to your issue, I will get back to you.
Our engineering team works in a different time zones so there might be some delay in their response.
I have the same issue on my Chromebook Pixel LS (2015 model...the last Google-made Chromebook before the Pixelbook). It seems to have broken after the last Chrome OS update. I am on the latest Chrome OS build.
I also have issues now after i've had to do a factory reset on my Pixelbook. I am on Lightroom version 4.0 and cannot upload any images from my Pixelbook. It just tells me there are no photos found in my device storage.
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