We have a new fleet of Dell Latitude 3390 laptops (Windows 10, 64-bit) and all users who have a Creative Cloud/Adobe Acrobe Pro DC license are unable to install Adobe PDF printer.
I have tried the following options (with Creative Cloud install and Adobe Acrobat Pro DC standalone install) found on previous posts:
Repair the Acrobat installation using the option in the Help menu. Doesn't work
Uninstall and then re-install Acrobat on your Windows OS. Doesn't work
Manually install the PDF Printer
If you are later prompted for the ADPDF9.PPD file, it can be found in the C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\<OS version> folders.
When I try option 3, I get the following messages when trying to add those specific drivers from C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF :
I've tried turning off digital signage but no luck.
If I install Acrobat Pro DC on our Dell Desktop machines (also running 64-bit, Win 10) the Adobe Printer will show up. Or even an old Windows 7 HP laptop so it seems really strange it won't work on this specific Dell Latitude 3390 style laptop.
Does anyone have any ideas or experienced similar issues?
That's interesting. It suggests your PC fleet has things left out (printer drivers) which are part of standard Windows. Try installing a PostScript printer driver using the Printers Control Panel and see what happens. I suggest you try to install mfr: Generic printer: MS Publisher Generic Imagesetter.