20 Replies Latest reply on Dec 11, 2018 2:06 AM by meenakshin83966505

    Acrobat DC Single Page View Not Working

    BK...... Level 1

      A question regarding Acrobat DC and viewing a single page.

       

      Yesterday I could click an icon on the toolbar and acrobat would show just a single page.

       

      Today It must have done an update and now when I click the "show only one page at a time" icon it will not show a single page.  If I'm in scrolling mode and if my page is below the half way point it will align the bottom of the page with the bottom of the screen.  If my page is on the upper half it will align the top of the page with the top of the screen.  However, it will keep the zoom level I was just using while scrolling.

       

      The above happens when the zoom is greater than 78.1 % because at that zoom a single 8.5x11 will fit exactly in my screen.  However, if I'm in scrolling mode and say at a zoom of 50% when I click the show only one page at a time icon, acrobat shows only one page, but it is still at 50% zoom.  This happens with any zoom below the 78.1%.

       

      I've run a repair on acrobat and restarted my computer.  I did not change any of my preferences. My version is 19.008.20071.  The screen shot below is the icon I click.

       

      2018-10-02_120601.jpg

       

      I also don't want to start out with the single page view when I click on a document to open it in acrobat.

       

      Any guidance would be appreciated.

      Thanks.

        • 1. Re: Acrobat DC Single Page View Not Working
          BK...... Level 1

          As an update, I checked out DC on a coworkers computer and they have an icon like the one in my screenshot except it also has on it a cross with four arrow on it. I don't have any idea how to get that one showing on my acrobat.

           

          If I hover over this icon with crossed arrows it says "fit one full page to window" so I gather it is different than the one I asked about.

           

          If I right click my coworkers menu bar I can turn on the icon I show in the red circle above.

           

          Any idea how to turn on the one with the crossed arrows on it??

          • 2. Re: Acrobat DC Single Page View Not Working
            BK...... Level 1

            So, as another update, my coworker updated their acrobat dc and now they are missing the icon with the crossed arrows?

             

            Any idea how to turn it back on?

            • 3. Re: Acrobat DC Single Page View Not Working
              ajain@adobe.com Adobe Employee

              Hi BK......,

               

              Thanks for Reaching out for your concerns.

              I Tried and the functionality for "Show only one page at a time" icon is working fine for me.

              Could you please share a Screen Recording Video of the exact steps where you are observing the issue so that we can make sure that we are on the same page ?

               

              You can send it at ajain@adobe.com

               

              For your second concern,

              The "Fit one Full Page" icon has been clustered with other icons in the toolBar itself so as to have more space in the Toolbar for more tools.

              Here is how your Coworkers can see this icon now (Under More Tools Icon dropdown)

               

              Let me know for any other info

               

              Thanks

              Ayush Jain

              1 person found this helpful
              • 4. Re: Acrobat DC Single Page View Not Working
                BK...... Level 1

                Thanks Ayush,

                 

                That was exactly what I was looking for, but I completely missed the drop down arrow.

                 

                Appreciate the help.

                • 5. Re: Acrobat DC Single Page View Not Working
                  ajain@adobe.com Adobe Employee

                  Thanks. good to know it helped.

                   

                  Let me know for further concerns here.

                   

                  Thanks

                  Ayush Jain

                  • 6. Re: Acrobat DC Single Page View Not Working
                    Draco18s Level 1

                    I hate the fact that it's always a dropdown now. Absolutely detest it. What used to be 1 click for me is now 2 and it messes with me every time I have to do it (regularly because Reader couldn't possibly remember what view I was in when I click a bookmark...Oh the view is part of the bookmark definition? I am not redefining 400+ bookmarks in a PDF that isn't mine, give me a setting that says "override, what I want is more important than the what the document author wants").

                    • 7. Re: Acrobat DC Single Page View Not Working
                      dvivas Level 1

                      Hi, I have the version 2019.008.20071

                       

                      I can't see that dropdown, maybe something in the settings??

                       

                      I can only see the "fit one full page to window" when I click "Move page controls out of toolbars" that the shortcut/icon shows below:

                       

                       

                      is there a way to have back on the top bar?

                       

                      thanks

                      Diego

                      • 8. Re: Acrobat DC Single Page View Not Working
                        ajain@adobe.com Adobe Employee

                        Hi dvivas,

                         

                        Can you please Reset the Toolbar pane and check if that appears ?

                        1) Launch a pdf and right click on the Toolbar

                        2) Click "Reset Toolbars" from the context menu and see if issue fixes ?

                         

                        -Ayush Jain

                        1 person found this helpful
                        • 9. Re: Acrobat DC Single Page View Not Working
                          dvivas Level 1

                          Hi Ayush,

                           

                          That has solved it. Thanks!!!!!

                           

                          Just out of curiosity. Can't this have a shorcut? Will we always have to make two clicks to reach this?

                           

                          Thanks in advance!

                          Diego

                          • 10. Re: Acrobat DC Single Page View Not Working
                            Draco18s Level 1

                            Or why can't Fit Width (Scrolling) have a keybind.

                            • 11. Re: Acrobat DC Single Page View Not Working
                              ajain@adobe.com Adobe Employee

                              Hi All,

                               

                              We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

                               

                              More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

                               

                              Please try it out and let us know your feedback.

                               

                              Thanks for your patience and support!

                               

                              Regards

                              Ayush Jain

                              • 12. Re: Acrobat DC Single Page View Not Working
                                R45H

                                Hi Ayush

                                 

                                I have version (19.008.20074)

                                The update has forced this issue on me.

                                It takes two clicks to get to the "Fit One Full Page" tool.

                                Is it a setting thing to change it to always visible rather than a drop down?

                                 

                                Regards,

                                 

                                Ash

                                • 13. Re: Acrobat DC Single Page View Not Working
                                  williamm37023006 Level 1

                                  I do not like the drop down as well.  When I review plans, I zoom in and out multiple times and every time I need to zoom to full after zooming in, it is two clicks instead of one.  There was nothing wrong with the separate icons before.  I search forums quite often but never sign up.  This so annoying that I had to sign up to voice my opinion.  Please at least add an option for separate icons if you don't default back to separate icons.

                                  • 14. Re: Acrobat DC Single Page View Not Working
                                    boconnorIDA Level 1

                                    I have version 19.008.20074 as well.  Not being able to zoom to a full page in a single click has really slowed down my workflow.  Is there at least a keyboard shortcut for this action? 

                                    • 15. Re: Acrobat DC Single Page View Not Working
                                      boconnorIDA Level 1

                                      I've been able to add a button to the toolbar that zooms to the page level (although this button's icon is a blank page instead of the familiar page with crossed arrows on it).

                                       

                                      I did this by right clicking on the toolbar and selecting the following:

                                      "Show Select & Zoom Tools" > "Zoom to Page Level"

                                       

                                      Unlike the "Fit One Full Page" button that was moved into the dropdown menu, however, this "Zoom to Page Level" button does not disable scrolling, so I also had to add a button to do that, too ("Show Page Display Tools" > "Single Page View" - which oddly has the exact same blank page icon as the "Zoom to Page Level" button).

                                       

                                      So I'm still in a two-click situation here, because my work requires that I be able to see a full page at a time and *also* be able to quickly move from one page to another using my mouse wheel; if scrolling is on, this makes it difficult.  I often need to quickly review 30 to 60 multi-page PDFs in a short period of time, so the extra click is really getting annoying.  *Please* give us the option to put the "Fit One Full Page" button back on the toolbar.

                                      1 person found this helpful
                                      • 16. Re: Acrobat DC Single Page View Not Working
                                        Rick314

                                        Adobe Acrobat Reader DC 19.008.20080 (the latest version as of today) still does not allow the "Fit One Full Page" icon to be fixed on the toolbar for 1-click access.  Older versions had this and I used it very often.  Please bring it back!

                                         

                                        Viewing a whole page, with paging forward/backward each click of the mouse wheel, is great for skimming a large document.  It should be easy to single-icon-click to switch between it and other views.

                                        • 17. Re: Acrobat DC Single Page View Not Working
                                          Adorobat Adobe Employee

                                          Hi rick314,

                                           

                                          Sorry for the delayed response.

                                           

                                          Could you try installing the patch 19.008.20081 on the machine using "Check for updates" option under "Help" menu,  You may also download updates from here: 19.008.20081 Planned update, November 13, 2018 (Windows Only) — Release Notes for Acrobat DC Products

                                          Reboot the machine after installing update and check if that resolves the issue.

                                           

                                          Let us know how it goes.

                                          Shivam

                                          1 person found this helpful
                                          • 18. Re: Acrobat DC Single Page View Not Working
                                            Rick314 Level 1

                                            > Could you try installing the patch 19.008.20081 on the machine...

                                             

                                            No change.  (And couldn't you have checked this before asking me to do so?)  Again, the problem is that the "Fit One Full Page" icon shown below used to be able to be fixed on the toolbar for 1-click access and now it can't be.  Try this.  I get to the desired Fit One Full Page document display shown here:

                                             

                                            When in this display mode, each mouse wheel click does next/previous page.  This is how I like to view long documents and I would like Reader to open all documents in this display.  But exiting Reader and re-opening the same document shows the following "Fit to Width Scrolling" icon and the document display has changed correspondingly away from my desired Fit One Full Page:

                                             

                                            I want the Fit One Full Page icon to stay in the toolbar (instead of the pull-down menu changing to the first option in the list of Fit to Width Scrolling) and the document display to stay as Fit One Full Page.  Also can you change the status of this discussion away from "Answered" -- It is still an issue.  Or please re-post this to a new discussion thread.

                                            • 19. Re: Acrobat DC Single Page View Not Working
                                              Seth E. B.

                                              I called support last week about this issue and the guy I was talking to couldn't help me. Is Adobe actually aware of this issue? I have Acrobat 11 Pro installed on my home pc, and it works fine. It's only the DC version installed at work that has this issue.

                                               

                                              I work as a maintenance controller for a large aircraft company. The majority of my job is reviewing documents submitted by technicians. One extra click may seem trivial, but when used constantly throughout the day it becomes unacceptable.

                                               

                                              I hope there is an answer to this soon.

                                              • 20. Re: Acrobat DC Single Page View Not Working
                                                meenakshin83966505 Adobe Employee

                                                Hi Seth e.b.

                                                 

                                                Sorry for the inconvenience caused.

                                                 

                                                We do appreciate your feedback on this.

                                                Currently, there is no option to add an icon for each page view on the toolbar.

                                                I would request you to share your suggestion/ feedback for this with the team over here Feature Request/Bug Report Form

                                                 

                                                In meantime, you can set the Page layout and zoom value in the application preferences.

                                                In application, go to Edit menu > Preferences > Page Display.

                                                Set the "Page Layout" and "Zoom" value under the "Default Layout and Zoom".

                                                Click Ok at the bottom of the Preferences window and reboot the application.

                                                Check if that works for you.

                                                 

                                                Hope that helps.

                                                Let us know if you have nay questions.

                                                 

                                                Regards,

                                                Meenakshi