3 Replies Latest reply on Oct 4, 2018 2:28 AM by Ann Bens

    My Pro CC can't load h.265 mp4 files.


      Yes I paid user.

      But everytime when I tried load hevc files (record by gopro 7)

      Premiere shows thisimg201.png


      It can not installed. and when I open that folder, It just damn empty!

      So I delete that folder, Delete media cache, Delete premiere, And Reinstall

      and retry.


      No. it is fail.


      then, I delete whole adobe folder in program files, program files(x86) include users folder.

      Fail again.


      Please solve this situation.