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Yes I paid user.
But everytime when I tried load hevc files (record by gopro 7)
Premiere shows this
It can not installed. and when I open that folder, It just damn empty!
So I delete that folder, Delete media cache, Delete premiere, And Reinstall
and retry.
No. it is fail.
then, I delete whole adobe folder in program files, program files(x86) include users folder.
Fail again.
Please solve this situation.
Select Creative cloud first then Premiere: that will bring you to phone or chat.
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Might want to contact customer care and ask for video queue.
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When I choose to troubleshoot. they guide to this forum.
problem unsolved.
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Select Creative cloud first then Premiere: that will bring you to phone or chat.