1 Reply Latest reply on Nov 15, 2018 3:17 AM by Adorobat

    Problems signing

    felicityd57975569

      I am filling out a form that requires my signature. When I click the signature the screen goes black. Also when I save the same thing happens. I have spent hours entering data. Now I don't know if anything has saved and whether I can return the form to the sender.

        • 1. Re: Problems signing
          Adorobat Adobe Employee

          Hi felicityd,

           

          As per the issue description mentioned above, you are facing issue when trying to sign apdf as you are getting black screen when clicking signature, is that correct?

           

          Could you confirm if its a digital signature field on a pdf form you are trying to sign?

          Also, try changing following setting:

          Launch Reader/ Acrobat > click Edit > Preferences > Signatures

          Creation & appearance > More , uncheck the box next to use modern interface for signing documents.

          Click OK and try again.

           

          Also, let us know the application you are using to open the pdf - Adobe Reade or Adobe Acrobat?

          Operating system you are using?

          Have you tried signing another pdf using your certificate signature? Does that work?

           

          Let us know if you need any help.

          Shivam

          1 person found this helpful