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Can´t send draw files to illustrator

Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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I can no longer send my draw files to open directly in illustrator?
If I have to save them I loose my layers.. and that´s not an option. Help me anyone!!

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Adobe Employee ,
Oct 04, 2018 Oct 04, 2018

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Hi Vera_LJ.

I just responded to the email you sent through the in-app feedback.

Sue.

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Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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Do you have any advice for me as well?

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Adobe Employee ,
Oct 04, 2018 Oct 04, 2018

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Mario.

Please contact me through the in-app feedback so I can see all of your device/app information (it will automatically populate the email) and provide some details about what's going wrong.

I'll keep an eye  out for your email.

Sue.

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Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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How do I contact you through the in-app feedback

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Adobe Employee ,
Oct 05, 2018 Oct 05, 2018

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Mario.

I don't know which version of the app you're using....

On iOS tap the Settings icon in the lower nav then from the menu that opens Send Feedback.

On Android tap the hamburger icon in the upper left corner then from the menu that opens Send Feedback.

Sue.

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Community Beginner ,
Oct 05, 2018 Oct 05, 2018

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Hi!

Thank you so much for all your tips.

Answering your questions from the beginning.

- Worked perfect a couple of days ago.

- Yes, I can save as a pdf (adobe technical chat tried this with me, they asked me to go by this forum)

- Trouble with all my drawings

- Yes. Can see all my work by the link you sent me

- Sent! notifications shows every time.

- Illustrator CC is updated on my desktop

?? - app version says 4.6.1 (Can´t find an update.. is it updated in the swedish version yet, might that be it?)

- signed out and in several times now.

Just by curiosity I tried to send from adobe sketch to photoshop, but it failed as well.

Thank you so much for helping me here.

(Guess we are not really on the same time.. work from Sweden.)

Veronica 

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Adobe Employee ,
Oct 05, 2018 Oct 05, 2018

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Veronica.

I've responded to your in-app feedback since you've sent me the same information there and from there I can also see all of your device information.

Sue.

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Community Beginner ,
Oct 05, 2018 Oct 05, 2018

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Hi again Sue!

I´ve noticed that everytime I restart my computer and open Illustrator one of the files I´ve sent from draw opens. But just one. Strange..

The same for photoshop, with every restart of my mac one sketch file opens.

So sad about this.. really can´t see anything wrong.

Veronica

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Adobe Employee ,
Oct 05, 2018 Oct 05, 2018

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LATEST

Veronica.

I just emailed you again.

Sue.

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Community Beginner ,
Oct 05, 2018 Oct 05, 2018

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PNG-bild 2.png

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