13 Replies Latest reply on Oct 8, 2018 9:23 AM by Warren Heaton

    Prores footage is red in Premiere on Windows 10

    Garret2628 Level 1

      I was recently upgraded to Windows 10 in an enterprise environment and since then all of my prores footage in premiere is solid red in the program window.  Also, the audio waveforms are completely full of what looks like static (can't actually play back any of these files).

       

      I've seen a fix for this issue in relation to h.264 by unchecking "enable hardware accelerated encoding" but that's had no effect on the issue.

       

      I've also downloaded and installed Quicktime but still nothing.

       

      The files playback fine in VLC and work fine on my older Windows 7 machine.