2 Replies Latest reply on Nov 28, 2018 2:02 PM by Kevin-Monahan

    How to open premiere pro

    angelikak83547423

      Hi,

      I installed today adobe creative cloud and trail version of premiere pro for 1 week. But when I'm trying to open premiere pro I have an issue and program is still closing.

      I have Windows 7, x64 bit. I'm copying the issue number

       

      Name of problem : APPCRASH

      Application name:  Adobe Premiere Pro.exe

      Application version: 12.1.2.69

        Sygnatura czasowa aplikacji: 5b34ba17

        Name of the module with issue: ntdll.dll

        Version of module with issue: 6.1.7601.24231

        Sygnatura czasowa modułu z błędem: 5b6db5a7

        Kod wyjątku: c0000005

        Przesunięcie wyjątku: 0000000000027a6d

        Wersja systemu operacyjnego: 6.1.7601.2.1.0.256.1

        Identyfikator ustawień regionalnych: 1045

        Dodatkowe informacje 1: 11f5

        Dodatkowe informacje 2: 11f5b8b60455707c4502a942797ff033

        Dodatkowe informacje 3: 7399

        Dodatkowe informacje 4: 739983e389e287cfd8dc0a6e33eb5e47

       

       

      Anyone can help me with that? I'm not very advanced in computer skills so so idea what to do to finally run the program.

       

      Thank you in advance for help