2 Replies Latest reply on Nov 20, 2018 5:31 AM by Adorobat

    Measurement tool not working since October 2018 update

    phils10378528 Level 1

      Since the recent update at the beginning of October 2018, the measurement tool does not allow completion of measure (i.e. it allows to click measure between two points but does not allow the measure to be finalised and marked on the drawing). Has anyone else encountered this problem & is there a solution?

        • 1. Re: Measurement tool not working since October 2018 update
          robertm3424353

          Yes, I have the same problem on 2 machines. I haven't seen anything else on the issue posted anywhere else however. Measurement tool not working in 1900820080 and 1900820081. $14.99 a month for this? @#%& ----------------------------------------------------------------------------------------- --------------

           

          Edit: A full uninstall and reinstall resolved the issue. Still disappointed that this needed to be done as my layout had to be set up all over again.

          • 2. Re: Measurement tool not working since October 2018 update
            Adorobat Adobe Employee

            Hi phils,

             

            Sorry for the delay in response.  

             

            As per the issue description mentioned above, you are facing issue with measurement tool in Acrobat after the update, is that correct?

             

            Could you try rebooting the machine once if you haven't already and try again? Does that help?

            If not, check if you have the latest version of Acrobat installed on the machine using "Check for updates" option under "Help" menu, You may also download updates from here: Adobe software and product updates

            Reboot the machine after installing update and try again.

            If issue still persists, try repairing Acrobat using "Repair installation" option under Help menu ( for Windows OS only), reboot the machine after repair and check.

             

            Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

             

            Let us know if you need any help.

            Shivam

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