12 Replies Latest reply on Dec 10, 2018 4:48 AM by IDEAMAN1

    Acrobat DC crashes when redacting, Mac 10.13.3

    brandong35318026 Level 1

      Hello - I have multiple users on the same version of Mac (version 10.13.3 High Sierra) using Adobe Acrobat DC (version 2019.008.20074).  When they attempt to redact PDFs Acrobat locks up towards the end of the redaction, forcing them to Force Close.  It doesn't always happen, but it does at least once out of every third try.  I have uninstalled and re-installed Acrobat and I have ensured that they are using the text identification tool.  I get a log report from Adobe but it's not clear what caused the issue.  Any help would be greatly appreciated, as I don't see many articles on this.

       

      Thanks

      Brandon