1 Reply Latest reply on Oct 11, 2018 3:46 AM by Adorobat

    Can't open adobe acrobat

    DMPBONIE

      Hi there my subscription allows me to use two machines for adobe, but none has Acrobat opened and it's not allowing me to open it saying it's already logged in somewhere, where, I have no idea

        • 1. Re: Can't open adobe acrobat
          Adorobat Adobe Employee

          Hi DMPBONIE,

           

          As per the description mentioned above, you are getting a message that you are already logged in on another machine when trying to launch Acrobat, is that correct?

           

          Could you check the devices you are logged in by clicking this link: Adobe Account. Log in to your account with your Adobe-ID email and password. Click "Manage plan". There you'll find the section "Activated devices".

          Please refer to the steps given in the following link which explains more:  Learn how to activate and deactivate Creative Cloud apps

          Try deactivating it one of the devices and logging onto the current machine.

           

          Let us know if you need any help.

          Shivam