Same problem here, AME CC 2018 was using my GPU no problem, a Nvidia Titan Black. Why is that AME 2019 does not use it anymore?
Of course I installed drivers directly from Nvidia. Almost none of the adobe suite would work without them.
GPUsniffer.exe on the root of the Adobe AME folder reported the card was fine but the driver was old. After updating it all went back to hardware rendering.
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What is the version number of your driver? As of today, the current version of the driver should be 416.34. You can download it from the Nvidia site here:
If your current driver is 397 or below, that would explain the problem. Check the driver number in the Nvidia Control Panel, then upgrade from the linked page if you have an old driver. Premiere Pro requires newer drivers that support the Cuda 9.2 toolkit. Thanks.
Andy, Premiere Pro Team
Did you ever get your videos to export? Is your GPU being recognized by the software?
Let us know!