Did you change or add anything around the time the freezing started occurring - like a plugin perhaps?
Here is an article on common things that could cause freezing/crashing.
There was another discussion that had a tip on a similar issue at:
If you have already tested few things, state what you've done and other options can be advised.
I have been having the exact same issue! I installed Premiere cc 2019 today to see if it would fix my constant 2018 freezes but it freezes too. Nothing on my computer has changed at all in the past weeks so I have no idea what caused this.
I'm on a iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
16 GB 1867 MHz DDR3
AMD Radeon R9 M395X 4096 MB
Running OS X 10.12.6
Seriously this is biting into my productivity pretty hard.
This is what I've done so far:
1. from this article - https://blog.frame.io/2017/11/13/common-premiere-pro-crashes/- I've Updated a version to 2019 - didn't help.
- Trashing preferences
- Delete Plug-ins
- GPU (changed it to mercury playback software only and did exactly what they say in the article)
- Hard drives - I've worked with the same one before and this issues never happened to me - (Segate backup +)
- file format - MP4 or MTS
- Ram - I have 16G Ram and I use only premiere without any other program in the background.
For the last few days (3-4 days) after I made those changes the program stopped from crashing but now for no apparent reason, it started to crash again in the same way I described before.
I'm pretty lost because I can't put my finger on the problem.
Did you recently had a OS update?
But I've updated my Geforce Driver because I saw that it could help somewhere.
Now I'm dealing with Export issues as well.
If you have both in 2018 and 2019 issues you might need go from scratch.
How do you explain the fact that I didn't have any problems before?
There may have been an update in your operating system or a driver that could have caused it.
Try System Restore to a point where all was OK.
Now I can't export anything! this is absolutely crazy!
not with premiere and not with media encoder
this is my job and I've waisted more than 2 days on this crashes.
I will try to restore my OS but I don't think that this is the problem.
What can I do to export a video that I need to deliver to a customer?
Let us know how the restore goes.
It didn't work.
I feel like nothing can make this problem go away.
I've lost so many hours on making backups. reinstalling my computer, reinstalling all of the software, reinstalling fonts. reinstalling all of the essentials programs on my computer.
premiere pro cc 2019 still crashes for no reason and I can't export a video to save my life.
this is beyond my understanding.
I hope that you will updated these bugs asap because on my hand I feel that I've tried everything.
I need to deliver a video to a client and this is not possible at the moment.
I lost 3 days of work and failed to solve these problems.
Pretty much exactly the same issue.
Happens on every project I try open. Wasted 3 days of my actual job.
This is not cool at all.
Like, I'm losing money here guys.
Give us a fix adobe.
I have contacted customer care. They tried a few things. Still having the same issue.
Costumer care took control on my PC twice.
first session took 55 minutes - they try to update my drivers and disable my gefore gtx1060. That didn't help.
second session took about 2 hours - They try to update my audio drivers and to change my monitor setup because they thought that the problem related to the fact that I have dual GPU's running at the same time on different screens. This is not the problem because I changed my monitor setup a few times and it still freezes and crashes. And I'm working with this setup for more than 6 months with 0 problems.
Now I'm waiting for a senior agent to call me and try to help me.
No solution yet.
I had the same issues.
I installed the last update and the problem is resolve(d)
For me, Adobe Premiere Pro 2019 worked fine until yesterday (I left the program and my computer on all night), when I discovered that two of my 75 clips would not load. Everything else would usually load, except for about 1-2 of my clips. These clips aren't always the same. They're sometimes random. For example, clip 00032 an 00011 might not load when I highlight those clips; even dragging them to the timeline will still not load the clips. If I try "save as" or try closing out of Premiere Pro, it will freeze. The only way to close out of the program is by using Task Manager to end task of Premiere. Then when I try loading up the project again, the same things happen, except the 1-2 clips that don't load can sometimes be different ones; for example, clip 00015 and 00042 don't load, instead of the previously mentioned 00032 and 00011, which work fine.
Did you try deleting Media Cache in Preferences?
Same problem here. Mac Pro 5,1 2010 running 10.13.6 with GTX 1080 TI.
Have the same problem with a pc of our customer with CC 2019. The pc is a new build with I7 9700 and Z390 MB, 32GB DDR4 memory and SSD for system and a RAID 0 for media. And Geforce 1070ti as GPU.
I did a costumer care session with a senior manager.
They suspected that the problem is with some MTS files that I had in my projects.
They recommended me to export my MTS files with all of the supporting files that comes with it, with my camera is to export all of the "Private" folder which include supporting files.
I've updated my premiere pro cc 2019 to the latest version and started a new project from scratch.
Now I can say that the program is a bit more stable and I can export files with 90% success.
BUT still the software can freeze and crash randomly and I can't rely on it to work properly.
Costumer care told me that they did everything that they could on there behalf and that the problem might be with any of my other drivers and they also suggested that I will reinstall the software (I already reinstalled my whole computer).
If someone have a solution it will be very helpful.