I get this CONSTANTLY. On a very high-spec'ed system, with no problems in any other application. It's a bug that Adobe has not even bothered investigating for quite a while by now.
I had this with 2018. The only feedback I hear from Adobe are folk that don't read the entire post asking me the type of file I'm trying to import. When I point out the problem isn't with file types, I'm met with silence.
So I guess we're asking Adobe again, can you please help us with this? Can you at least confirm that you've read, watched and understand my post and are looking into the issue? This bug is costing people real world money.
I have it too. Poor guy from support was remote connected to my computer for over an hour and still couldn't fix it. He did a complete wipe of Adobe stuff and complete reinstall with 12.1.2 and still couldn't get it to work. I'm about to contact them again since he left my case open.
Still nothing from Adobe, huh? Almost a week and not even a single acknowledgment from Adobe that anybody is taking this issue seriously.
Yeah I am having all sorts of problems. I guess I have to redo an edit on 2018 since my 2019 editing files are not backward compatible with 2018. So frustrating...
I'm getting this same issue too also on a high end system with lots of ram and 1070 gpu. Trying to import 160mb h264
Same here, double-clicking on an empty area in the project makes PPCC2019 freeze. Drag & Drop from Explorer to PP-project panel is fine though...
I had this issue today. I found in old blog posts that this has been a common issue each time a new version is released, with the new software bugging out when dealing with project files created by earlier versions of the software.
I fixed the problem by creating a new project file (made by Premiere CC 2019) and then importing the old project file (made by Premiere CC 2018). No issues since then.
It's been months and this is still happening. Is anybody from Adobe listening? I lost an entire afternoon to this issue yesterday.
Which version of Premiere Pro are you using? (Help menu > About Adobe Premiere Pro...)
There was an Importing issue fixed a couple weeks ago with the release of Premiere Pro 13.0.1:
You can use Help > Updates... to get the latest version.
I'm running 13.0.1 Build 13.
It was happening to me all afternoon yesterday. I myself have tried the following.
Disabling as many graphical enhancements that Windows allows me to.
Disabling the Quadro card and forcing Premiere to use the Intel video card.
Updating all drivers, including video drivers.
Logging out and logging back in.
Dumping my Adobe cache.
Uninstalling and reinstalling everything with the Adobe removal tool.
Sorry for the difficulty you're having. Does your computer meet all of Adobe's latest system requirements for Premiere Pro?
If so, could you please submit your experience and feedback here? That is what's recommended to be the most effective action in such situations:
Yes, as you can see from my first post my system specs meet or exceed the requirements.
I've now submitted the bug to the report form.
Any other advice? I've been in "Wait and See" mode since July, and it's now mid November...
At this point the only reason I'm still using Premiere is that my company doesn't have the budget to set me up with a new Mac and a copy of Final Cut. Moving forward I'll remember the past five months and take that into consideration when budgets are renewed and technology is upgraded.
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I had a similar problem where Premiere Pro CC crashed soon after startup. I DISABLED the embedded Intel UHD Graphics 630 GPU. Then Premiere Pro CC started to work. The NEW computer (two weeks) had driver version 220.127.116.1158. Once I manually updated it to version 18.104.22.16873, the crashes stopped. However, there is an Intel process that continually back dates the driver. I will be reporting this to Dell.
Yes, I've updated.
Thankfully, Wes Howell is now working with me directly to help diagnose the problem.
I do have a small update that I will also message him directly about. This problem happens on my laptop when I have it setup with multiple monitors and, just discovered yesterday, when I'm using it by itself with no other monitors attached. That means exporting video via HDMI, display port or vga isn't the cause.