Update Elements 13 fails to complete

[perscon00]

Upon attempting to update my Elements 13 for Windows, the update fails to complete. It suggests I look in the error log, but when I click on that it says "file not found".

[John T Smith]

Two ideas that MAY work to install and/or run old programs in Windows 10

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... this says Encore, but is sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account) so follow the instructions, substituting the name and location of your specific program for Encore

-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

[kglad]

update by downloading the files directly and then applying them:

  https://www.adobe.com/downloads/updates/

[02GEEK · Accepted solution]

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