5 Replies Latest reply on Oct 24, 2018 10:10 PM by WobertC

    Unable to apply presets in Lightroom Classic CC

    matthewk52233727

      Hello,

       

      I've been a Creative Cloud subscriber for a few years. Within the last few days, I have noticed that I am no longer able to apply presets in the Develop module.

       

      When hovering my mouse over a preset, I can see the setting previewed on my image. Normally, I would click on the name of the preset to apply those settings. Now, I can click on the name but the settings are not applied. Double-clicking/right clicking doesn't seem to offer any other options.

       

      From the CC app, I seem to be running the most recent version. I always keep the software up-to-date when there are updates. Please see the version info in the attached screenshot.

       

      I have searched on the forums and it appears that some people have this issue when switching from a perpetually licensed version of Lightroom to CC but I don't believe that this is the case for me.

       

      Thank you for your help.

       

      Ver.png

        • 1. Re: Unable to apply presets in Lightroom Classic CC
          WobertC Adobe Community Professional

          Would you also post a screen-clip from the HELP > SYSTEM INFO...  Menu in Lightroom?

          This will give a more informative result than Menu>About.

          • 2. Re: Unable to apply presets in Lightroom Classic CC
            matthewk52233727 Level 1

            Sure thing - please see that info pasted below:

             

            Lightroom Classic version: 8.0 [ 1193777 ]

            License: Creative Cloud

            Language setting: en-US

            Operating system: Mac OS 10

            Version: 10.13.6 [17G65]

            Application architecture: x64

            Logical processor count: 4

            Processor speed: 3.8 GHz

            Built-in memory: 8,192.0 MB

            Real memory available to Lightroom: 8,192.0 MB

            Real memory used by Lightroom: 1,069.6 MB (13.0%)

            Virtual memory used by Lightroom: 10,259.5 MB

            Memory cache size: 97.0MB

            Internal Camera Raw revision: 61

            Maximum thread count used by Camera Raw: 3

            Camera Raw SIMD optimization: SSE2,AVX,AVX2

            Camera Raw virtual memory: 968MB / 4095MB (23%)

            Camera Raw real memory: 979MB / 8192MB (11%)

            Displays: 1) 5120x2880

             

             

            Graphics Processor Info:

            Metal: AMD Radeon Pro 580

             

             

             

             

             

             

            Application folder: /Applications/Adobe Lightroom Classic CC

            Library Path: /Users/Mashley/Pictures/Lightroom/Lightroom Catalog-2.lrcat

            Settings Folder: /Users/Mashley/Library/Application Support/Adobe/Lightroom

             

             

            Installed Plugins:

            1) AdobeStock

            2) Aperture/iPhoto Importer Plug-in

            3) Canon Tether Plugin

            4) Facebook

            5) Flickr

            6) HDR Efex Pro 2

            7) Nikon Tether Plugin

             

             

            Config.lua flags: None

             

             

            AudioDeviceIOBlockSize: 512

            AudioDeviceName: Built-in Output

            AudioDeviceNumberOfChannels: 2

            AudioDeviceSampleRate: 44100

            Build: 12.1x4

            CoreImage: true

            GL_ACCUM_ALPHA_BITS: 0

            GL_ACCUM_BLUE_BITS: 0

            GL_ACCUM_GREEN_BITS: 0

            GL_ACCUM_RED_BITS: 0

            GL_ALPHA_BITS: 8

            GL_BLUE_BITS: 8

            GL_DEPTH_BITS: 24

            GL_GREEN_BITS: 8

            GL_MAX_3D_TEXTURE_SIZE: 16384

            GL_MAX_TEXTURE_SIZE: 16384

            GL_MAX_TEXTURE_UNITS: 8

            GL_MAX_VIEWPORT_DIMS: 16384,16384

            GL_RED_BITS: 8

            GL_RENDERER: AMD Radeon Pro 580 OpenGL Engine

            GL_SHADING_LANGUAGE_VERSION: 1.20

            GL_STENCIL_BITS: 8

            GL_VENDOR: ATI Technologies Inc.

            GL_VERSION: 2.1 ATI-1.68.20

            OGLEnabled: true

            GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

            • 3. Re: Unable to apply presets in Lightroom Classic CC
              WobertC Adobe Community Professional

              Yes, your Classic v8 install seems ok from the 'info'. So I have no answer, only-

              A couple of suggestions to try- (Restart after each)

              In Preferences / Performance / Develop,  toggle the option to [Enable Hover Preview....]

              In Preferences / Performance / Camera Raw toggle the option to [Use Graphics processor]

              Reset the Preferences file.

              Rename the Previews .LRDATA folder to let Lr create a new one. (Restore if not a fix)

              Un-install, then re-install Lr from the Desktop App.

              • 4. Re: Unable to apply presets in Lightroom Classic CC
                matthewk52233727 Level 1

                Thank you for your response. I have tried each of these steps but am still experiencing the same issue, unfortunately.

                 

                (editing to include a link to a video showing the behavior I am seeing)

                • 5. Re: Unable to apply presets in Lightroom Classic CC
                  WobertC Adobe Community Professional

                  Sorry, but my limited knowledge cannot be more helpful.

                  I am also not familiar with Mac Library folders, but is it possible that the Lr default 'in-built' presets are in a Library folder that does not have full Read/Write permissions? (Just grasping at straws!)

                   

                  Hopefully others with more experience can add some answers.