Sorry for the trouble. Please elaborate when exactly you are getting this error message?
Is there any specific action that triggers it? What are the system specs?
After this event, the program becomes unresponsive and the only way out is to Force Quit. As a result the project is either no longer readable and I have to start over, or it is reset to an earlier auto-save point (not the latest manual save as that seems to be corrupted).
From what I can tell, the last thing I did was adding footage to the timeline, either to create a new sequence or to add to an existing one.
iMac (Retina 5K, 27-inch, Late 2015)
Processor 3.2 GHz Intel Core i5
Memory 16 GB 1867 MHz DDR3
High Sierra 10.13.6
Same here. yesterday I was working normally, this morning the timeline won't start, by spacebar or any shortcut or even by clicking. Same thing when I try to create a new project and start an edit from scratch.
MacBook Retina (15.6 / Late 2014)
16gb RAM DDR3OS Mojave
2 people found this helpful
I had the same issue. I reset my preferences and cleared the cache and that appears to have solved the problem...for now.
how did you reset my preferences
Same here got an error. have to open everything in an older version. Please let me know if you find a solution.
Same issue here...I'll try resetting prefs.
iMac Retina 5K, 27 inch, late 2015
os High Sierra 10.13.6
4 GHz Intel, core i7
32 GB memory
AMD Radeon R9 M395X graphics
Resetting the prefs worked for me! Whew!
Sorry to hear that you are facing this issue. Please try to reset Premiere Pro preferences (FAQ: How to reset (trash) preferences in Premiere Pro?) and clear cache (FAQ: How to clean (delete or trash) media cache files? ) to isolate any issues caused due to the corruption of cache or preferences. Hope you find it useful, let us know if you have any questions.
Sumeet Kumar Choubey
Thank you so much. This worked.
Correction: Reseting my preferences did help! I didn't do it the right way the first time.
Same thing just happened to me. This morning everything was fine; now all of the sudden there's no playback and the program just 15" freezes. Reseting preferences, deleting cache etc. didn't help.
MacBook Pro 15" 2018
2,6 GHz Intel Core i7
32 GB 2400 MHz DDR4
Radeon Pro 560X
MacOS Mojave 10.14
Resetting the preferences worked for me. Thank you!
Thanks! Same issue here. It worked for me as well.