17 Replies Latest reply on Oct 25, 2018 10:52 AM by e.kessler

    low level exception ff_vfw.dll (Get AVI Codecs) and Mercury playback greyed out.

    e.kessler Level 1

      I upgraded to cc2019 and the Mercury playback is greyed out and will only let me use the software. Actually, it was working the 1st day, but yesterday it was greyed out. I upgrader my graphics drivers and now i get the error message, "low-level exception ff_vfw.dll (Get AVI Codecs)"

      thank you