Lost my projects

Report · Oct 19, 2018

when I rest my password then came back to app and sign in all of my projects was gone how can I bring them back I could not find them

Report · Oct 21, 2018

Amin.

It sounds like you may have signed back in to Draw with a different Adobe ID than you used when you created the work.

Please sign in with your Adobe ID to https://assets2.adobe.com/assets/mobile?filter=draw and see if you see your work there.

If you don't see your work there:

Have you ever used another email address for an Adobe product?

Do you have any other Adobe apps on this same device that could have automatically logged you in with a different account?

Or, did you use the social sign on (G+ or Facebook) feature to log-in to the app?

If you do see your work there:

Leave the app and your device open over a wifi connection and the work will sync back down to it.

Please let me know what you find.

Sue.

Adobe Community