1 Reply Latest reply on Oct 22, 2018 11:50 AM by thedigitaldog

    constant crashing and freezing of Lightroom Classic and Photoshop

    angelaf94959158

      Siince having a new laptop [Asus GL 553VD windows 10 64 bit operating system, Driver version 416.16]  ] I have had increasing problems with both Photoshop and Lightroom.  My Adobe is version 5 and I have a Nvidia GTX1050 graphics system.

       

      I never know when either will crash out and sometimes I am in the middle of working on an image and everything disappears.  I have sent in crash reports but have had no response.  The last one yesterday comes up everytime I open Photoshop and when I try to close it the whole thing disappears.

       

      I am really fed up and very frustrated trying different things to solve the problem.  Can anyone throw some light on the subject.

       

      I tried disabling the graphics card on the preferences screen but it made no difference

       

      I have just updated both Photoshop and Lightroom so I have the latest versions

      Thanks

      Angela