0 Replies Latest reply on Oct 22, 2018 12:07 PM by michelesa

    my preview freezes randomly

    michelesa

      hi, i have an issue with my preview: basically, while doing normal tasks like moving my timeline back and forth or importing files, my preview will just freeze on the current frame and while i keep sliding the timeline indicator nothing will change. i tried closing the panel and resetting everything but it will just be more messed up. the only way to fix it (for the next 3 minutes) is to close completely premiere pro and open it again. i have a 16 GB ram computer with gtx1050ti and intel core i7 6700, i'm working with 1080p videos. My computer doesn't have any other issue. i also tried to reinstall the app but same problem. what can i do? thanks