5 Replies Latest reply on Nov 11, 2018 2:58 AM by davida70130529

    PP v.13 Legacy Title crashing application

    joseb2012

      Dealing with an issue with one of our editing PC's. When the editor trys to make changes to an existing title the window at times will not fully populate and crash the application. At times it seems like the editor will have to restart the project about 4-5 times in order to complete the project. The issue was apparent previous the v.13 update and still present with v.13.

        • 1. Re: PP v.13 Legacy Title crashing application
          shivangg Adobe Employee

          Hi joseb,

           

          Sorry to hear that you are facing crash issues with Adobe Premiere Pro.

          Since you are facing this with only one of the four computers you have, we need more information to understand and troubleshoot the issue better:

           

          1. What kind of computer are you using?
          2. Please share the system specifications (RAM, GPU, Processor)
          3. Do you get the same issue on a new project?
          4. Does it happen while editing a specific title?

          When the editor trys to make changes to an existing title the window at times will not fully populate

          This is identified as a known issue and we are investigating it. You can use a different workspace till then as a workaround.

          Window >> Workspaces >> All Panels

           

          Let us know if it helps.

           

          Thanks,

          Shivangi

          1 person found this helpful
          • 2. Re: PP v.13 Legacy Title crashing application
            Stan Jones Adobe Community Professional & MVP

            In addition to Shivangi's questions, can you also let us know if the computer involves is using any windows display scaling?

            • 3. Re: PP v.13 Legacy Title crashing application
              joseb2012 Level 1

              I actually got that info for you last week but I had the editor create a new timeline with a title bar in it. Then had him go back in and make changes periodically to see if we can replicate the issue, the issue was not duplicated. So the editor built a new timeline with the desired content and new title and has not had any issues since, would have to say the PP may have had some issues with the original timeline and changing/adding titles… so we are good now with that problem. Thank you for following up!

               

               

               

              Joe Barraza

              [personal info deleted by mod, forum policy]

              • 4. Re: PP v.13 Legacy Title crashing application
                Stan Jones Adobe Community Professional & MVP

                Thanks for reporting back. Sometimes a particular project gets corrupted. Let us know if you have further issues.

                • 5. Re: PP v.13 Legacy Title crashing application
                  davida70130529

                  the problem appears when south asian and middle eastern graphics are checked. when i disabled it, legacy titles won't crash anymore2018-11-11_125819.png