33 Replies Latest reply on Nov 13, 2018 3:27 PM by WillBartlett

    Premiere Pro CC 2019 stuck and crashes at initializing

    axellej36921085 Level 1

      So I'm having this now. When I first updated to the new CC 2019 version everything worked fine. Then I got a Bad_Pool_Caller crash (I'm on Windows 10) and since then PP won't fully start anymore (it was on on the moment of the crash).

       

      During initialization it get's stuck everytime on a certain plugin . I erased all plugins and now it get's stuck when initializing "Importerquicktime.prm".

      adobe block.JPG

       

      I tried reinstalling, but nothing seems to work. When I use the previous version (12.1.2) of PP everything works fine. Problem is I have already upgraded some projects to CC 2019 and cannot open them in an older version.

       

      My computer specs:

       

      processor: Intel Core I7-6700 CPU 3.40 GHZ

      RAM: 16 GB

      Graphical card: Geforce GTX 1060 3GB

       

      Does it have something to do with the Windows crash? I have a feeling it is, but don't know what to do? I looked for updating my network driver, but it was already the latest version as well.

       

      Any help is much appreciated!

        • 2. Re: Premiere Pro CC 2019 stuck and crashes at initializing
          Averdahl Adobe Community Professional

          I had a similar issue but it stopped at Initializing Application and i solved it by launching Premiere Pro as an Administrator.

           

          Find Premiere Pro CC 2019 in the Start menu and right click on it and choose Run as administrator and report back.

          admin.png

          • 3. Re: Premiere Pro CC 2019 stuck and crashes at initializing
            SHOOTINGBLIND Level 1

            I had a similar problem ....

            Did you update media encoder as well ?

             

            I simply choose to unistall ans re install.  That solved all the problems.

            • 4. Re: Premiere Pro CC 2019 stuck and crashes at initializing
              stephenb45563900 Level 1

              Hi SHOOTINGBLIND - I had this issue today as well. Uninstalling and reinstalling didn't work for me. Funny thing is that 2019 had been running stable for over a week now. I'm trying running as an administrator now. Thanks much.

              • 5. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                stephenb45563900 Level 1

                I have the same issue as of today; tried running as administrator from the start menu, and that did not solve the problem. This isn't looking good at all.

                • 6. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                  axellej36921085 Level 1

                  Tried to run it as an admin, did not work. Also tried to rest plugin-cache and preferences and shut down my graphics card, without any result.

                   

                  I have a feeling it's either a permissions issue or something to do with my graphics card. Don't know how to fix this and it's getting frustrating.

                  • 7. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                    stephenb45563900 Level 1

                    I got off the phone with Adobe Support at about 1AM last night, and here's what he found:

                     

                    The BSoD episode (bad_pool_caller for me) corrupted (to the best of my understanding) the files in the folder which importerquicktime.prm is kept. This is what caused the crashing at startup. To fix it, navigate to that folder (default location for me was C:\Program Files\Adobe\Adobe Premiere Pro CC 2019\Plug-Ins) change the name of "Plug-Ins" to "Plug-Ins_old", then restart premiere as an administrator. Premiere will automatically write new files to replace the old ones, and now the program is working as usual.

                     

                    I welcome correction - please take this with a grain of salt - my memory is pretty bad very late at night.

                     

                    Best of luck,

                     

                    Stephen Brouillette

                    • 8. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                      Averdahl Adobe Community Professional

                      Something fundamentally besides the new license enginge must have changed in CC 2019. If i install Pr, Ae, AME, Ps, Au none of them launch properly after the install. They all crash. I see this on two separate computers. I installed both computer as the Administrator and thats the account i use for myself.

                       

                      I must manually right click on each .exe file for the apps and choose "Run this program as an administrator" and save that setting. If i don´t, the application crashes when i launch them. This was not the case with CC-Older or the CS versions. I did a clean install of Win 10 (1803) and all CC 2018 apps launch as expected but all CC 2019 fails and crashes.

                       

                      Why is this, that apps installed under an Administrator account fails to launch unless the end user manually choose to run the apps as an Administrator?

                       

                      I see this on a clean install of Win 10 Pro (1803) and on a older install of Win 10 Home.

                      • 9. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                        axellej36921085 Level 1

                        I tried naming the folder with plugins in CC 2019 plugin's old. When I started the program as administrator it just didn't want to start. So I uninstalled and reinstalled again. Then launched as an admin. It created a new plugin folder but still crashes when initializing "Importerquicktime.prm"

                         

                        Have I missed any of the steps?

                        • 10. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                          carlosz13485882 Adobe Community Professional

                          01. C:\Users\'your user name'\AppData\Local\Temp

                          Delete what's in there

                           

                          02. Update your Graphics Card driver directly from the vendor's website (don't run a traditional windows update)

                           

                          03. If you are on Macs, update to latest OSx

                          • 11. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                            axellej36921085 Level 1

                            Deleted the temp folder and installed this driver for my graphics card GTX 1060:

                             

                            https://www.geforce.com/drivers/results/138697

                             

                            Then I reinstalled premiere pro, without any result.

                             

                            I did however noticed there were a couple of adobe files in the temp folder that could not be deleted

                             

                            1.JPG

                            In the creative cloud folder:

                             

                            2.JPG

                            • 12. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                              WeAreMoose Level 2

                              What's the error message when attempting to delete?

                               

                              I'd fire up the Task Manager and kill all Adobe related processes and then try to delete the mentioned files.

                               

                              Thanks

                              Jannick

                              • 13. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                axellej36921085 Level 1

                                It says I cannot delete the files because it is opened somewhere else.

                                 

                                I ended all adobe processes, except for the "Adobe IPC Broker". Should this one also be ended? a quick search learned me that this process is what keeps Adobe from "permanently deleting an Adobe product" from what I understand.

                                • 14. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                  WeAreMoose Level 2

                                  Sounds a bit dramatic

                                   

                                  Can you delete the files without killing it?

                                  • 15. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                    axellej36921085 Level 1

                                    I don't know if killing that process will let me delete the files, but don't see any other option though

                                    • 16. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                      WeAreMoose Level 2

                                      Hey Axel,

                                       

                                      Can't imagine all of your software will explode if you kill the task

                                      • 17. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                        Kevin-Monahan Adobe Employee

                                        Still facing this issue, axellej? Let us know.

                                         

                                        Thanks,
                                        Kevin

                                        • 18. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                          AndyJaro Level 1

                                          I have this exact same issue, complete with the BAD_POOL_CALLER BSOD. I've submitted several error logs of the startup crash, so hopefully Adobe can take a look. But this is a crazy, super critical bug.

                                           

                                          I also have a 6700K, I'm wondering if related to that.

                                          • 19. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                            axellej71995362 Level 1

                                            Kevin-Monahan yes. I created a new windows account and installed CC 2019 there and the program was able to initialize fully.

                                             

                                            However when I copied my projects folder to the new account I'm not able to open it directly in CC 2019. Instead it opens in the previous latest CC 2018 version. I need to go to program files/Premiere Pro CC 2019, open the .exe file and then, once in the launch screen open the project to have it in CC 2019 version.

                                             

                                            Either way, this is is a far from perfect solution and honestly, I don't really find any other way to fix this.

                                            • 20. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                              AndyJaro Level 1

                                              Just wanted to add to this, I'm also getting an identical crash when trying to load Premiere Rush and Audition as well.

                                               

                                              After Effects and Illustrator are unaffected.

                                               

                                              Creating a new user account has let me continue working for now, but it's not really a viable long-term solution. Honestly it's not even a good short term one.

                                              • 21. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                oliverr37107133 Level 1

                                                I was able to fix it by deleting everything in my temp folder users/name/appdata/local/temp

                                                 

                                                Make sure all adobe processes are ended with task manager

                                                 

                                                After this I just opened premiere cc 2019 and it worked

                                                • 22. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                  axellej71995362 Level 1

                                                  I tried that as well but was unable to delete everything, probably because I couldn't close down Adobe IPC broker in the task manager. Were you able to delete all Adobe files in the temp folder? And did you closed down the Adobe IPC broker as well ?

                                                  • 23. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                    AndyJaro Level 1

                                                    I was able to close IPC broker by renaming the application temporarily, which allowed me to delete the entire Adobe temp folder. Unfortunately, no effect.

                                                     

                                                    For reference, here's a crash report-but something I've noticed is they're not always the same. The last DLL in the list varies from report to report.

                                                     

                                                     

                                                     

                                                    <?xml version="1.0"?>

                                                    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

                                                    <crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.1" build="13" source="Windows-Client">

                                                    <time year="2018" month="11" day="3" hour="11" minute="32" second="15" timeoffset="-360" timezone="Central Daylight Time"/>

                                                    <user guid="0fd6536b-4786-4503-9f7a-79e601732521"/>

                                                    <system platform="Windows 8 Pro" osversion="6.2" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16264" machine="Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="4008 MHz"/>

                                                    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000015E3EA8E">

                                                    <backtrace crashedThread="0">

                                                    <thread index="0">

                                                    <stackStatement index="0" address="0x0000000015E3EA8E" symbolname="essentialsound::ParseJSONTags"/>

                                                    <stackStatement index="1" address="0x0000000015E3E7F3" symbolname="essentialsound::ParseJSONTags"/>

                                                    <stackStatement index="2" address="0x000000000640930F" symbolname="MZ::InitializerHeadless::InitializerHeadless"/>

                                                    <stackStatement index="3" address="0x0000000006405D20" symbolname="MZ::Info::Shutdown"/>

                                                    <stackStatement index="4" address="0x000000000640650F" symbolname="MZ::Initializer::Initializer"/>

                                                    <stackStatement index="5" address="0x0000000002AA2B8A" symbolname="unknown"/>

                                                    <stackStatement index="6" address="0x0000000002AA1AA5" symbolname="unknown"/>

                                                    <stackStatement index="7" address="0x0000000002AA2104" symbolname="unknown"/>

                                                    <stackStatement index="8" address="0x0000000002AD80AA" symbolname="unknown"/>

                                                    <stackStatement index="9" address="0x0000000002ADC958" symbolname="unknown"/>

                                                    <stackStatement index="10" address="0x0000000002ADCC2B" symbolname="FE::Run"/>

                                                    <stackStatement index="11" address="0x0000000140010362" symbolname="unknown"/>

                                                    <stackStatement index="12" address="0x0000000140011CCA" symbolname="unknown"/>

                                                    <stackStatement index="13" address="0x00007FF9B5CB3034" symbolname="BaseThreadInitThunk"/>

                                                    <stackStatement index="14" address="0x00007FF9B8881461" symbolname="RtlUserThreadStart"/>

                                                    </thread>

                                                    </backtrace>

                                                    <registerSet>

                                                    <register name="RAX" value="0x00002FFD88E83E8B"/>

                                                    <register name="RBX" value="0x000000000014E6A0"/>

                                                    <register name="RCX" value="0x000000000014E5E8"/>

                                                    <register name="RDX" value="0x000000000014E6A0"/>

                                                    <register name="RSI" value="0x000000001AE9533A"/>

                                                    <register name="RDI" value="0x0000000000000000"/>

                                                    <register name="RSP" value="0x000000000014E410"/>

                                                    <register name="RBP" value="0x000000000014E710"/>

                                                    <register name="RIP" value="0x0000000015E3EA8E"/>

                                                    <register name="EFL" value="0x0000000000010246"/>

                                                    <register name="LastExceptionToRip" value="0x0000000000000000"/>

                                                    <register name="LastExceptionFromRip" value="0x0000000000000000"/>

                                                    </registerSet>

                                                     

                                                    <binaryImageSet>

                                                    <binaryImage start="0x0000000140000000" end="0x000000014037D000" path="adobe\Adobe Premiere Pro.exe"/>

                                                    <binaryImage start="0x00007FF9B8810000" end="0x00007FF9B89F1000" path="ntdll.dll"/>

                                                    <binaryImage start="0x00007FF9B5CA0000" end="0x00007FF9B5D52000" path="kernel32.dll"/>

                                                    <binaryImage start="0x00007FF9B4C80000" end="0x00007FF9B4EF3000" path="KERNELBASE.dll"/>

                                                    <binaryImage start="0x00007FF9B2760000" end="0x00007FF9B27EB000" path="apphelp.dll"/>

                                                    <binaryImage start="0x00007FF94F9A0000" end="0x00007FF94FE2F000" path="AcLayers.dll"/>

                                                    <binaryImage start="0x00007FF9B7B90000" end="0x00007FF9B7C2E000" path="msvcrt.dll"/>

                                                    <binaryImage start="0x00007FF9B6360000" end="0x00007FF9B64F0000" path="user32.dll"/>

                                                    <binaryImage start="0x00007FF9B4F00000" end="0x00007FF9B4F20000" path="win32u.dll"/>

                                                    <binaryImage start="0x00007FF9B6020000" end="0x00007FF9B6048000" path="gdi32.dll"/>

                                                    <binaryImage start="0x00007FF9B56B0000" end="0x00007FF9B5842000" path="gdi32full.dll"/>

                                                    <binaryImage start="0x00007FF9B4BE0000" end="0x00007FF9B4C7F000" path="msvcp_win.dll"/>

                                                    <binaryImage start="0x00007FF9B5A90000" end="0x00007FF9B5B8A000" path="ucrtbase.dll"/>

                                                    <binaryImage start="0x00007FF9B5E40000" end="0x00007FF9B5E91000" path="shlwapi.dll"/>

                                                    <binaryImage start="0x00007FF9B7C30000" end="0x00007FF9B7F53000" path="combase.dll"/>

                                                    <binaryImage start="0x00007FF9B6180000" end="0x00007FF9B62A4000" path="rpcrt4.dll"/>

                                                    <binaryImage start="0x00007FF9B5630000" end="0x00007FF9B56AA000" path="bcryptPrimitives.dll"/>

                                                    <binaryImage start="0x0000000180000000" end="0x0000000180003000" path="sfc.dll"/>

                                                    <binaryImage start="0x00007FF9AFBF0000" end="0x00007FF9AFC75000" path="winspool.drv"/>

                                                    <binaryImage start="0x00007FF9B4BA0000" end="0x00007FF9B4BB1000" path="kernel.appcore.dll"/>

                                                    <binaryImage start="0x00007FF9B3630000" end="0x00007FF9B37E4000" path="propsys.dll"/>

                                                    <binaryImage start="0x00007FF9B6050000" end="0x00007FF9B6112000" path="oleaut32.dll"/>

                                                    <binaryImage start="0x00007FF9B62B0000" end="0x00007FF9B6359000" path="SHCore.dll"/>

                                                    <binaryImage start="0x00007FF9B7A80000" end="0x00007FF9B7ADB000" path="sechost.dll"/>

                                                    <binaryImage start="0x00007FF9B4120000" end="0x00007FF9B4158000" path="IPHLPAPI.DLL"/>

                                                    <binaryImage start="0x00007FF9B4680000" end="0x00007FF9B46A5000" path="bcrypt.dll"/>

                                                    <binaryImage start="0x00007FF9A1A30000" end="0x00007FF9A1A43000" path="sfc_os.dll"/>

                                                    <binaryImage start="0x00007FF98CEA0000" end="0x00007FF98CEB1000" path="SortWindows61.dll"/>

                                                    <binaryImage start="0x00007FF9B81B0000" end="0x00007FF9B81DD000" path="imm32.dll"/>

                                                    <binaryImage start="0x00007FF96D8B0000" end="0x00007FF96D94D000" path="adobe\msvcp140.dll"/>

                                                    <binaryImage start="0x00007FF993A70000" end="0x00007FF993A86000" path="VCRUNTIME140.dll"/>

                                                    <binaryImage start="0x00000000004D0000" end="0x00000000004ED000" path="adobe\PRM.dll"/>

                                                    <binaryImage start="0x0000000002510000" end="0x0000000002973000" path="adobe\dvacore.dll"/>

                                                    <binaryImage start="0x0000000002980000" end="0x0000000003157000" path="adobe\Frontend.dll"/>

                                                    <binaryImage start="0x00007FF9B5D90000" end="0x00007FF9B5E31000" path="advapi32.dll"/>

                                                    <binaryImage start="0x00007FF999B00000" end="0x00007FF999CC9000" path="dbghelp.dll"/>

                                                    <binaryImage start="0x00007FF9B65E0000" end="0x00007FF9B7A1F000" path="shell32.dll"/>

                                                    <binaryImage start="0x00007FF9B5A40000" end="0x00007FF9B5A89000" path="cfgmgr32.dll"/>

                                                    <binaryImage start="0x00007FF9B4F20000" end="0x00007FF9B562D000" path="windows.storage.dll"/>

                                                    <binaryImage start="0x00007FF9B4BC0000" end="0x00007FF9B4BDF000" path="profapi.dll"/>

                                                    <binaryImage start="0x00007FF9B4B20000" end="0x00007FF9B4B6C000" path="powrprof.dll"/>

                                                    <binaryImage start="0x00007FF9B4B90000" end="0x00007FF9B4B9A000" path="fltLib.dll"/>

                                                    <binaryImage start="0x00007FF9AC890000" end="0x00007FF9ACA2A000" path="GdiPlus.dll"/>

                                                    <binaryImage start="0x00007FF9ACA30000" end="0x00007FF9ACAD7000" path="comctl32.dll"/>

                                                    <binaryImage start="0x00007FF9B8050000" end="0x00007FF9B81A1000" path="ole32.dll"/>

                                                    <binaryImage start="0x00007FF9B6570000" end="0x00007FF9B65DC000" path="ws2_32.dll"/>

                                                    <binaryImage start="0x00007FF983C00000" end="0x00007FF983C58000" path="adobe\CRClient.dll"/>

                                                    <binaryImage start="0x00007FF95F650000" end="0x00007FF95F86E000" path="adobe\LogSession.dll"/>

                                                    <binaryImage start="0x00007FF983D10000" end="0x00007FF983D40000" path="adobe\BIB.dll"/>

                                                    <binaryImage start="0x00007FF955CD0000" end="0x00007FF955E6D000" path="adobe\ACE.dll"/>

                                                    <binaryImage start="0x00007FF950070000" end="0x00007FF950374000" path="adobe\ZXPSignLib-minimal.dll"/>

                                                    <binaryImage start="0x00007FF9AB680000" end="0x00007FF9AB69A000" path="mpr.dll"/>

                                                    <binaryImage start="0x00007FF9B5850000" end="0x00007FF9B5A32000" path="crypt32.dll"/>

                                                    <binaryImage start="0x00007FF9B4B70000" end="0x00007FF9B4B82000" path="msasn1.dll"/>

                                                    <binaryImage start="0x00007FF9AF7B0000" end="0x00007FF9AF7BA000" path="version.dll"/>

                                                    <binaryImage start="0x00007FF94DAE0000" end="0x00007FF94E30F000" path="adobe\AGM.dll"/>

                                                    <binaryImage start="0x00007FF9A60B0000" end="0x00007FF9A651F000" path="wininet.dll"/>

                                                    <binaryImage start="0x00007FF9B81F0000" end="0x00007FF9B863B000" path="setupapi.dll"/>

                                                    <binaryImage start="0x0000000003160000" end="0x0000000003188000" path="adobe\libzip.dll"/>

                                                    <binaryImage start="0x0000000003190000" end="0x000000000319C000" path="adobe\boost_system.dll"/>

                                                    <binaryImage start="0x00000000031A0000" end="0x00000000031B5000" path="adobe\boost_date_time.dll"/>

                                                    <binaryImage start="0x00000000031E0000" end="0x0000000003200000" path="adobe\boost_threads.dll"/>

                                                    <binaryImage start="0x0000000003200000" end="0x0000000003225000" path="adobe\boost_filesystem.dll"/>

                                                    <binaryImage start="0x0000000003230000" end="0x0000000003260000" path="adobe\dvaunittesting.dll"/>

                                                    <binaryImage start="0x0000000003290000" end="0x0000000003321000" path="adobe\ASLFoundation.dll"/>

                                                    <binaryImage start="0x0000000003330000" end="0x0000000003459000" path="adobe\MediaFoundation.dll"/>

                                                    <binaryImage start="0x0000000003460000" end="0x00000000046DA000" path="adobe\Backend.dll"/>

                                                    <binaryImage start="0x00000000046E0000" end="0x00000000047B9000" path="adobe\ControlSurface.dll"/>

                                                    <binaryImage start="0x00000000047E0000" end="0x0000000004ECA000" path="adobe\MLFoundation.dll"/>

                                                    <binaryImage start="0x0000000004EE0000" end="0x00000000050D7000" path="adobe\VideoRenderer.dll"/>

                                                    <binaryImage start="0x00000000050F0000" end="0x000000000517B000" path="adobe\PluginSupport.dll"/>

                                                    <binaryImage start="0x0000000005180000" end="0x0000000005208000" path="adobe\AudioSupport.dll"/>

                                                    <binaryImage start="0x0000000005240000" end="0x0000000005A3A000" path="adobe\UIFramework.dll"/>

                                                    <binaryImage start="0x0000000005A40000" end="0x0000000005D2E000" path="adobe\ImporterHost.dll"/>

                                                    <binaryImage start="0x0000000005D30000" end="0x0000000005FA1000" path="adobe\EncoderHost.dll"/>

                                                    <binaryImage start="0x0000000005FD0000" end="0x0000000006FCB000" path="adobe\Mezzanine.dll"/>

                                                    <binaryImage start="0x0000000006FD0000" end="0x000000000778C000" path="adobe\Dialogs.dll"/>

                                                    <binaryImage start="0x00000000077B0000" end="0x0000000008260000" path="adobe\EAClient.dll"/>

                                                    <binaryImage start="0x0000000008260000" end="0x000000000880D000" path="adobe\EAProjectBridge.dll"/>

                                                    <binaryImage start="0x0000000008830000" end="0x0000000008A6C000" path="adobe\EAPrBridge.dll"/>

                                                    <binaryImage start="0x0000000008A70000" end="0x000000000931C000" path="adobe\HSL.dll"/>

                                                    <binaryImage start="0x0000000009340000" end="0x00000000098BF000" path="adobe\ScriptLayerPPro.dll"/>

                                                    <binaryImage start="0x00000000098D0000" end="0x000000000992C000" path="adobe\HandlerAudioMiniMixer.dll"/>

                                                    <binaryImage start="0x0000000009940000" end="0x0000000009C60000" path="adobe\GPUFoundation.dll"/>

                                                    <binaryImage start="0x0000000009C60000" end="0x0000000009CDB000" path="adobe\HandlerCSXS.dll"/>

                                                    <binaryImage start="0x0000000009D10000" end="0x0000000009E68000" path="adobe\HandlerColor.dll"/>

                                                    <binaryImage start="0x0000000009E70000" end="0x000000000A163000" path="adobe\HandlerEffectControls.dll"/>

                                                    <binaryImage start="0x000000000A180000" end="0x000000000A20D000" path="adobe\HandlerMediaBrowser.dll"/>

                                                    <binaryImage start="0x000000000A210000" end="0x000000000A685000" path="adobe\HandlerProject.dll"/>

                                                    <binaryImage start="0x000000000A6C0000" end="0x000000000A8E4000" path="adobe\HandlerProgramMonitor.dll"/>

                                                    <binaryImage start="0x000000000A8F0000" end="0x000000000ADEC000" path="adobe\HandlerTimeline.dll"/>

                                                    <binaryImage start="0x000000000ADF0000" end="0x000000000AEB5000" path="adobe\HandlerAudioClipMixer.dll"/>

                                                    <binaryImage start="0x000000000AEE0000" end="0x000000000B187000" path="adobe\HandlerTitler.dll"/>

                                                    <binaryImage start="0x000000000B1A0000" end="0x000000000B2D8000" path="adobe\HandlerAudioMixer.dll"/>

                                                    <binaryImage start="0x000000000B2F0000" end="0x000000000B3BE000" path="adobe\HandlerTools.dll"/>

                                                    <binaryImage start="0x000000000B3C0000" end="0x000000000B478000" path="adobe\HandlerCaptions.dll"/>

                                                    <binaryImage start="0x000000000B4B0000" end="0x000000000B5BA000" path="adobe\HandlerCapture.dll"/>

                                                    <binaryImage start="0x000000000B5D0000" end="0x000000000B6C2000" path="adobe\HandlerEffects.dll"/>

                                                    <binaryImage start="0x000000000B6D0000" end="0x000000000B72C000" path="adobe\HandlerEssentialSound.dll"/>

                                                    <binaryImage start="0x000000000B730000" end="0x000000000B788000" path="adobe\HandlerEvents.dll"/>

                                                    <binaryImage start="0x000000000B7B0000" end="0x000000000B863000" path="adobe\HandlerEditToTape.dll"/>

                                                    <binaryImage start="0x000000000B890000" end="0x000000000B9D4000" path="adobe\HandlerGraphics.dll"/>

                                                    <binaryImage start="0x000000000B9E0000" end="0x000000000BA35000" path="adobe\HandlerHistory.dll"/>

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                                                    <dumpType>

                                                    Mini

                                                    </dumpType>

                                                    </crash>

                                                     

                                                    </crashreport>

                                                    • 24. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                      oliverr37107133 Level 1

                                                      Yea I ended all adobe process with task manager , I had to end adobe IPC broker and in less than a second hit delete on the temp folder. If you don't do it fast enough Ipc broker will reopen and won't let you delete it.

                                                       

                                                      Hope this helps

                                                      • 25. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                        axellej71995362 Level 1

                                                        Here's a short follow up: after fixing the problem by creating a new windows account, I just had another bad_pool_caller crash. Again when closing CC 2019, giving my same initial problem with this new account.

                                                         

                                                        This is very frustrating. Never had any problems with CC 2018.

                                                         

                                                        I'm now going to reset my computer to factory conditions and reinstal everything. I'm hoping this will solve the problem.

                                                         

                                                        Would appreciate some help from Adobe though...

                                                        • 26. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                          WillBartlett Level 1

                                                          Adobe???? helloo???

                                                           

                                                          Same issue... tried everything above and other suggestions as well from many other threads, but nothing works except creating a new user.. here's my other post crash while loading importerquicktime.prm (WIN 10)

                                                           

                                                          This is a complete waste of time for something we pay for.... i dont want to reinstall windows or use a new user account every time it crashes... because premiere loves to crash a lot..

                                                           

                                                          PLEASE FIX THIS..The only comment from Adobe in this thread has been 'Still facing this issue, axellej? Let us know.'

                                                          That was two weeks ago.. How about a follow up Adobe? I have paying clients relying on my software to work as it should.

                                                          • 27. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                            Foxtrot25 Level 1

                                                            Having the same problem, I went through about 2 hrs of a tech support controlling my system. He couldn't get it fixed.

                                                             

                                                            It went up the line to a sr tech support who controlled the system for 3 hrs. Same result.

                                                             

                                                            Making another windows user account will allow the premiere to work. He deemed that there is something corrupted with my Microsoft (original user profile) that he could not identify.

                                                             

                                                            Adobe thinks it's on Microsoft's end. He recommended contacting them for a repair. I did not do this as I can use another user sccount when I use Premiere.

                                                             

                                                            Not what anyone wants to hear.

                                                             

                                                            I hope another user account works for you.

                                                            • 28. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                              WillBartlett Level 1

                                                              How is it on Microsoft's end if Adobe CC 2018, 2017, or ANY other Adobe program works, besides Premiere Pro CC2019?

                                                               

                                                              That doesn't make much sense at all.. But it's always easier to blame someone else, I guess.

                                                               

                                                              I'm on another user account as well for the time being, until the next version of Premier is released, where I'll predict that magically, the problem is no longer an issue. (But new bugs will be introduced, as always with Premiere.)

                                                               

                                                              I've downloaded Divinci, as it's free, and am testing it out. They are getting better and better each year, where Adobe seems to just add new features, and old stuff stops working, or in this case, the program itself just stops working haha...

                                                              • 29. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                                WillBartlett Level 1

                                                                Also, I believe I saw that some users in other posts are getting the same importerquicktime file error causing Premiere to stall and crash on startup and they are on Mac, not windows, so is Apple also to blame?

                                                                • 30. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                                  Foxtrot25 Level 1

                                                                  Don't get me wrong, I believe it's something in Adobe's verification of account as it relates to Windows while loading plugins, etc... I agree it's on their end but don't expect a fix through tech support. When they do another version update, hopefully they will get it right.

                                                                   

                                                                  Whatever the new update of theirs corrupted, don't have any faith they will fix it now.

                                                                   

                                                                  Don't waste any more emotional expense on this ATM.

                                                                   

                                                                  Sorry.

                                                                  • 31. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                                    WillBartlett Level 1

                                                                    Yea, I agree..

                                                                     

                                                                    Good luck with your projects, hopefully the other User account continues to work in the mean time.

                                                                    • 32. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                                      Foxtrot25 Level 1

                                                                      Same to you, Good Luck. If another user account experiences this corruption, then we have a serious problem. Keep in touch if that happens.

                                                                      • 33. Re: Premiere Pro CC 2019 stuck and crashes at initializing
                                                                        WillBartlett Level 1

                                                                        Thanks!

                                                                         

                                                                        On other forums, people have had their 2nd user account crash while using Premiere, then they weren't able to re-open. So It's definitely, not a solid fix, just a messy workaround for the time being.. But after a few hours of troubleshooting, I am able to continue working. It's not ideal, it's annoying, it's messy, but at least I can continue lol..