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To troubleshoot this, search the Keyword List panel for the name you entered in face tagging:
Click the triangle on the right and then click All to search all your keywords.
It may be that the keyword was placed somewhere unexpected in the keyword list. In particular, there may be a parent keyword marked with an "*", indicating that new person keywords should be placed inside that parent:
If that's the case, you can turn that off or change the parent keyword by right-clicking it and selecting Put New Person Keywords Inside This Keyword.
Thanks for getting in touch.
I have done as you suggest and none of the tagged names are ‘inside’ parents – all are listed in their own right in the Keyword list under ‘people’ or ‘all’.
Any other ideas ?
All the best,
I'm out of guesses, sorry.