0 Replies Latest reply on Oct 27, 2018 7:44 PM by jabramson623

    Frequent Random Crashes, No error

    jabramson623 Level 1

      New Windows 10 system and I'm getting frequent random crashes.  Happened in 2018 and continued into 2019.


      Most often occurring issue is video will stop playing back (especially after switching back and forth between programs, even something as simple as Notepad) and/or cannot load/play videos,  Then when trying to quit, it will freeze and I have to End Task.


      Steps tried to resolve:

      Multiple Projects (starts happening early in each project, before effects, overlays, text, etc, just video cuts).

      Video formats: AVCHD H.264 MTS, MP4/MOV H.264

      Switched between CUDA and Software rendering/playback

      Updated NIVIDA driver to 416.34

      Cleared Preferences

      Reinstall Premiere

      Enabled/Disabled on-board graphics (all monitors are connected to GeForce card)

      All dell drivers are up to date (including BIOS).


      System Specs:

      Dell XPS 8930

      Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz

      16GB DDR4 at 2666MHz Dual Channel

      System Drive SSD - PC401 NVMe SK hynix 256GB

      Media Drive - ST2000DM001-1ER164

      Add on video card - NVIDIA(R) GeForce(R) GTX 1060 with 6GB GDDR5 Graphics Memory