1 person found this helpful
As mentioned in the description above, Acrobat hangs when trying to convert word file to pdf, could you please check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates
Is there any error message when Acrobat hangs? Does this happen with specific word file only? Have you tried converting other word files? Does that work?
Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC
Let us know if you need any help.
Thank you for your reply.
There are no outstanding updates for Acrobat (Acrobat 9 Pro 9.5.5)
If I open a Word file and then Save it as a PdF then that works fine.
However, if I open Acrobat and try to 'Create' a PdF from a Word file it
Having chosen a Word file from the offered directories then the Word app is
started followed by message from Acrobat Distiller "Unable to create temp
folder - Err 183" (There are no duplicate files)
Then both Word and Acrobat lock up and I'm only able to break the lock by
deleting both in Task Manager.
It fails consistently with any Word files chosen.
Thank you for your interest and I look forward to hearing from you.
I would consider re-installing or performing a Repair Installation of Acrobat. If this is a possibility in your scenario, let us know if that helps fix your issue.
Thank you Dave.
I have done a Windows 'Repair Installation' to no effect.
I have the original installation disc so perhaps I should re-install from
I presume that I should uninstall Acrobat follow4ed by a new install. Would
Thank you for your time,
Yes, an uninstall and re-install (assuming you have all the media & passwords, etc. at hand) is a strong approach, I believe.